VOVerolyne Obiero
@verolyneobiero
Detail-oriented customer service officer with strong administrative skills.
KenyaWhat I'm looking for
I am a dedicated customer service officer with a strong background in administrative roles and a diploma in Information Technology. My experience spans various sectors, including finance, education, and hospitality, where I have honed my skills in customer satisfaction, data management, and office administration. I pride myself on my ability to communicate effectively and work collaboratively within teams to achieve organizational goals.
Throughout my career, I have consistently demonstrated my commitment to excellence. At Madison Life Assurance Company, I ensured customer satisfaction by processing accounts and addressing inquiries promptly. My role as a secretary at KUPPET allowed me to develop strong organizational skills, managing documents and coordinating meetings efficiently. I have also gained valuable experience in financial management as an accounts clerk, where I maintained accurate records and processed transactions.
With a solid foundation in IT, including skills in database management and system maintenance, I am well-equipped to contribute to any organization looking for a proactive and results-oriented team member. I am eager to leverage my skills and experience in a challenging new role that allows for professional growth and development.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Madison Life Assurance Company
Jan 2023 - Present (2 years 6 months)
Ensured customer satisfaction by processing accounts and answering inquiries. Supported the sales team and collated customer feedback to improve services.
Secretary
Kenya Union of Post Primary Education (KUPPET)
Jan 2023 - Present (2 years 6 months)
Organized documents, maintained filing systems, and managed correspondence. Assisted supervisors with projects, arranged appointments, and took meeting minutes.
Accounts Clerk
Habitat for Humanity Kenya
Jan 2023 - Present (2 years 6 months)
Maintained accounting records, entered financial transactions into databases, and processed reimbursement forms. Created and updated expense reports while ensuring proper documentation.
Accounts Clerk
Habitat for Humanity Kenya
Jan 2023 - Present (2 years 6 months)
Maintained accounting records, made copies, and filed financial documents. Audited financial documents and procedures, and entered financial transactions into databases.
Customer Service Officer
Madison Life Assurance Company
Jan 2023 - Present (2 years 6 months)
Ensured customer satisfaction by processing accounts, answering inquiries, and collating feedback. Supported the sales team and managed customer phone calls.
Secretary
Kenya Union of Post Primary Education (KUPPET)
Jan 2023 - Present (2 years 6 months)
Organized documents, maintained filing systems, and acted as a receptionist. Assisted supervisors with projects, typed reports, and managed appointments.
Cashier
Joventure Hotel
Jan 2022 - Present (3 years 6 months)
Took customer orders, received payments, and managed the register. Functioned as the restaurant host, made reservations, and handled customer inquiries.
Cashier
Joventure Hotel
Jan 2022 - Present (3 years 6 months)
Managed customer orders, processed payments, and handled cash and credit card operations. Ensured register balance at the end of shifts and provided excellent customer service.
Polling Clerk
IEBC
Jan 2022 - Present (3 years 6 months)
Identified voters using KIEMS, organized polling places, and ensured only qualified voters participated. Distributed ballots, explained voting equipment, and answered voter questions.
Polling Clerk
IEBC
Jan 2022 - Present (3 years 6 months)
Identified voters using KIEMS, organized polling places, and ensured only qualified voters participated. Checked in and processed voters, distributed ballots, and explained voting equipment.
ICT Support Staff
Jaramogi Oginga Odinga Teaching and Referral Hospital
Jan 2021 - Present (4 years 6 months)
Installed and configured CCTV systems and conducted risk assessments of the IT environment. Performed computer maintenance, troubleshooting, and supported COVID-19 vaccination registration.
ICT Support Staff
Jaramogi Oginga Odinga Teaching and Referral Hospital
Jan 2021 - Present (4 years 6 months)
Installed and configured CCTV, conducted risk assessments of IT environments, and investigated security incidents. Performed vulnerability assessments and oversaw penetration testing.
Education
Degrees, certifications, and relevant coursework
Obwolo Secondary School
Kenya Certificate of Secondary Education (KCSE), General Studies
Completed secondary education, earning the Kenya Certificate of Secondary Education. Focused on a broad curriculum to prepare for higher education.
Riwa Primary School
Kenya Certificate of Primary Education (KCPE), General Studies
Completed primary education, earning the Kenya Certificate of Primary Education. Developed foundational knowledge across various subjects.
Obwolo Secondary School
Kenya Certificate of Secondary Education (KCSE), General Studies
Completed secondary education, earning the Kenya Certificate of Secondary Education. Gained a broad educational foundation across various subjects.
Riwa Primary School
Kenya Certificate of Primary Education (KCPE), General Studies
Completed primary education, earning the Kenya Certificate of Primary Education. Developed fundamental literacy and numeracy skills.
Availability
Location
KenyaAuthorized to work in
Job categories
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