Open to opportunities

Anne Mutethya

@annemutethya

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Administrative and customer service professional with strong financial and data skills.

Kenya

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What I'm looking for

I seek an administrative or customer-facing role where I can apply my financial, data and service skills to improve retention and operational efficiency within a collaborative team.

I am a dedicated Administrative and Customer Service Assistant with over four years of experience in customer service and clerical support, and I hold a B.A. in Economics from Pwani University.

At Meva Digitechs and Fashion Store I processed payments, conducted product demonstrations, handled customer inquiries, and cross-sold products, helping to elevate customer retention rates by 20% through prompt resolution and consistent follow-up. I also recorded payments and supported payroll and petty cash functions while working as an Assistant Accounts Clerk.

I am proficient in data entry, financial management, MS Office, CRM knowledge, data collection and quality assurance, and event organisation. I hold certifications in Basics of Accounting (03/2025), Customer Experience (12/2024) and English proficiency (02/2024), and I am ready to contribute my skills to improve operations and customer outcomes.

Experience

Work history, roles, and key accomplishments

Customer Service Assistant

Meva Digitechs and Fashion Store

Mar 2023 - Nov 2024 (1 year 8 months)

Processed payments, conducted product demonstrations, and handled inquiries and follow-ups, elevating customer retention by 20% through cross-selling and prompt issue resolution.

Customer Service Payments Processing Cross Selling CRM Data Entry Product Demonstrations Communication

Assistant Accounts Clerk

Alfa Junior Academy

Jan 2020 - Dec 2022 (2 years 11 months)

Maintained financial registers, recorded payments, managed petty cash and assisted with cheque deposits and payroll to ensure accurate records and timely staff payments.

Accounts Receivable Payroll Processing Petty Cash MS Office Data Entry Clerical Support Event Coordination

Field Enumerator

Kenya National Bureau of Statistics

Aug 2019 - Sep 2019 (1 month)

Collected, validated, and transmitted high-quality field survey data in real time, ensuring completeness, accuracy, informed consent, and confidentiality in remote areas.

Data Collection Data Quality Assurance Confidentiality Data Entry

Polling Clerk

Independent Electoral and Boundaries Commission

Jul 2017 - Aug 2017 (1 month)

Verified voter identification, accurately captured voter details into the official database, managed polling station setup and flow, and reported discrepancies to presiding officers.

Voter Registration Data Entry Identity Verification Polling Operations Confidentiality Queue Management