Vivian Tuti

Conducted thorough reviews of online content to ensure compliance with legal standards, company policies, and safety protocols. Monitored user-generated content to identify and address potential violations, such as hate speech, harassment, obscenity, and discriminatory material.

Managed internal and external correspondence and facilitated office administrative functions. Delivered prompt responses to customer inquiries via phone, email, and social media platforms.

Assisted in overseeing a team of eight customer service agents, providing coaching and performance feedback. Monitored team performance and implemented strategies to enhance productivity and quality of service.

Handled inbound and outbound calls, providing solutions and maintaining records of interactions. Identified customer needs, offered product recommendations, and resolved complaints efficiently.

Managed customer transactions, ensuring accurate cash handling and balancing of daily cash reports. Provided excellent customer service, taking orders, delivering food, and ensuring customer satisfaction.

Performed administrative and cashier duties, including front office and handling of payments. Assisted with various office tasks to support daily operations.

Worked in various departments, including front office, kitchen, service, and stores, assisting with daily operations and customer interactions. Gained hands-on experience in hotel management and customer service.

Completed a Foundation Degree in Certified Public Accountant (CPA Part II Section 3 & Part I Section 2) at KCA University. This program provided a strong foundation in accounting principles and practices.

Obtained a Foundation Degree in Food and Beverage Management from Friends College Kaimosi. The curriculum covered essential aspects of food service operations and management.

Earned a High School Diploma, Kenya Certificate of Secondary Education (KCSE), from Butere Girls High School. This foundational education prepared for further academic and professional pursuits.