Vernice Wyatt
@vernicewyatt
Customer-service focused college student seeking hands-on experience in client support roles.
United StatesWhat I'm looking for
I am a dedicated college student building practical experience in customer service and clerical work. I bring strong interpersonal skills, organization, and a proven ability to establish rapport quickly with customers and teammates.
My background includes roles in call centers, collections, dispatching, and patient billing, where I handled inbound and outbound calls, credit card transactions, billing escalations, and debt-collection activities.
In a current role as an emergency operator/dispatcher, I troubleshoot alarms, assist customers with disarming alarms, and dispatch fire, police, and medical services—demonstrating calm decision-making under pressure and attention to detail.
I am computer proficient with Word, PowerPoint, and Excel, type 45 wpm, and am eager to apply my customer-service experience to a position that offers mentorship, skills growth, and opportunities to contribute to team success.
Experience
Work history, roles, and key accomplishments
Emergency Operator Dispatcher
Johnson Controls
Apr 2019 - Present (6 years 11 months)
Troubleshoot alarm systems, assist customers with disarming alarms, and dispatch fire, police, and medical responders to emergency incidents, ensuring timely resolution and customer safety.
Customer Service Representative
Synchrony Financial
May 2018 - Apr 2019 (11 months)
Handled inbound calls for credit card accounts, processed transactions, provided credit solutions and debt-collection support while building relationships with multiple clients.
Collections Representative
H&R Block Headquarters
Feb 2018 - Apr 2018 (2 months)
Managed debt collections and billing escalations, processed credit card transactions, and resolved customer billing issues to recover balances and improve account accuracy.
Customer Service Representative
JCPenney Logistics
Nov 2015 - Jan 2018 (2 years 2 months)
Handled inbound and outbound calls for sales, revenue resolution, and billing/credit collections, supporting customers and resolving account issues from 2015–2018.
Collections Representative
USA 800
Jan 2015 - Oct 2015 (9 months)
Performed inbound and outbound calling for third-party debt collections, processed credit card collections and billing inquiries to recover outstanding payments.
Billing/Sales Associate
Samuel Rodgers Health Center
Aug 2011 - Jul 2013 (1 year 11 months)
Assisted patients with understanding medical bills, posted charges to patient accounts, and managed health insurance billing to ensure accurate account balances.
Administrative Support
Dismas House of Kansas City, Inc.
Aug 2010 - Jul 2011 (11 months)
Filed and handled inbound/outbound calls, coordinated business meetings, and scheduled appointments to support organizational operations and program delivery.
Education
Degrees, certifications, and relevant coursework
Metropolitan Community College-Penn Valley
2013 -
Attended Metropolitan Community College-Penn Valley beginning in 2013; enrollment indicated as current at time of resume.
ACECC High School
High School Diploma, High School
Graduated high school in May 2012 from ACECC High School in Kansas City, MO.
Availability
Location
United StatesAuthorized to work in
Job categories
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