Open to opportunities

Vera Naomi

@veranaomi

Message

Enterprise Account Manager driving strategic growth, retention, and cross-functional delivery.

Kenya

Message

What I'm looking for

I seek a role where I can drive strategic account growth and retention, collaborate cross-functionally, and deliver measurable client impact in a growth-focused company.

I am an Enterprise Account Manager with 7 years' experience managing customer relationships, driving strategic account growth, and creating business opportunities across creative, hospitality, and brand sectors. I deliver measurable impact through consultative selling, tailored solutions, and strong cross-functional coordination.

My track record includes increasing client retention, shortening delivery timelines, expanding portfolios, and improving account profitability through data-driven relationship management and value-based negotiation. I prioritize client success, operational efficiency, and collaborative innovation to sustain long-term partnerships.

Experience

Work history, roles, and key accomplishments

Account Manager

KKraft Brand Design Ltd

Apr 2022 - Aug 2023 (1 year 4 months)

Managed 15+ enterprise and SME accounts, drove average quarterly account growth of 18% and increased renewals by 20% through strategic account planning and cross-team coordination.

Strategic Planning Pipeline Management Cross Functional Collaboration Revenue Growth Negotiation CRM

Account Manager

Sketchers Design Promoters

Sep 2020 - Mar 2022 (1 year 6 months)

Oversaw 20+ strategic accounts across creative and hospitality sectors, improving customer retention by 28% and implementing performance-tracking tools to enhance project visibility and efficiency.

Strategic Account Management Customer Retention Performance Tracking Cross Functional Collaboration Stakeholder Management Negotiation

Guest Relations & Events Coordinator

Lamu House Hotel

Nov 2019 - Aug 2020 (9 months)

Curated cultural events and guest programs that raised return rates by 22% and managed local partnerships to increase brand visibility and community engagement.

Event Coordination Guest Relations Partnership Management Customer Experience Community Engagement Vendor Management Reporting

Operations & Client Service Assistant

Pixel Splash Ltd

Oct 2016 - Aug 2019 (2 years 10 months)

Improved operational efficiency by 30% through digital tracking and workflow documentation and supported project delivery with 95% on-time completion and enhanced client satisfaction.

Operations Management Project Coordination On Time Delivery Process Improvement