Venz Carlo Dela Cruz

As a Cruise Specialist at Probe CX, I provided excellent customer service and support to cruise travelers, using my hospitality skills and knowledge. I handled inquiries, bookings, cancellations, and complaints, ensuring customer satisfaction and retention. I collaborated with other specialists and agents to deliver quality service and solutions. Before that, I worked as a Virtual Assistant at JumpX LLC, where I transcribed podcast audio and wrote and edited podcast notes for the company's website. I demonstrated my communication, problem-solving, and time management skills, ensuring that the transcribed materials were of 90% quality or higher and that the podcast notes were clear, concise, and engaging for the readers. I also utilized various applications, such as Canva, Adobe Design apps, Microsoft Office, and ClickUp, to perform my tasks efficiently and effectively.