venkata veerendra
@venkataveerendra
I resolve Office 365, network, server, and user-access issues.
IndiaWhat I'm looking for
At Neurealm (Gavs Technologies), I resolve complex Office 365 issues, administer user accounts and permissions, and support customers through phone and email. I document interactions in CRM systems and collaborate with technical support teams to deliver accurate resolutions.
Previously at HCL Tech, I provided local and remote L1/L2 support across hardware, software, data connectivity, server access, and user profiles. I work across Linux, Windows Server, networking, AWS, monitoring, and DevOps tools to keep services secure and uninterrupted.
Experience
Work history, roles, and key accomplishments
Senior Engineer
Neurealm (Gavs Technologies)
Dec 2024 - May 2026 (1 year 5 months)
Resolved complex technical problems related to Office 365 applications and provided technical support to enhance user experience. Administered Office 365 platform for user accounts and permissions management.
Provided technical support to customers over chat, phone, and email, ensuring efficient problem resolution. Performed remote diagnostics and maintained detailed documentation of customer interactions in the ticketing system.
Education
Degrees, certifications, and relevant coursework
RIET Engineering College
Bachelor of Engineering, Computer Science
Bachelor of Engineering in Computer Science from RIET Engineering College, Rajahmundry, completed in 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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