Sarthak Arora
@sarthakarora2
I resolve enterprise IT incidents across Microsoft 365, Windows, networks, and identity access.
IndiaWhat I'm looking for
At HCL Technologies, I provide L1/L2 support for enterprise applications, users, infrastructure, and access issues. I manage 20+ ServiceNow incidents daily while maintaining 95%+ SLA compliance.
I troubleshoot Windows 10/11, Microsoft 365, networking, hardware, SAP, Citrix Workspace, Active Directory, and Azure AD, documenting fixes and escalating complex issues when needed.
Experience
Work history, roles, and key accomplishments
Provide L1/L2 technical support for enterprise applications, users, and infrastructure. Troubleshoot Windows and Microsoft 365 issues, manage incidents in ServiceNow, and maintain SLA compliance.
Education
Degrees, certifications, and relevant coursework
Manipal University Jaipur
Master of Computer Applications, Computer Applications
2025 -
Grade: 8 CGPA
Pursuing a Master of Computer Applications with a current CGPA of 8, expected to complete in 2027.
Graphic Era Deemed To Be University
Bachelor of Computer Applications, Computer Applications
2022 - 2025
Grade: 7.25 CGPA
Completed a Bachelor of Computer Applications with a CGPA of 7.25.
HCL Technologies
ITIL 4 Foundation, Information Technology
Earned the ITIL 4 Foundation certification.
HCL Technologies
CompTIA Security+, Information Technology
Earned the CompTIA Security+ certification.
HCL Technologies
L2 Prompt Engineering and Gen AI Foundation, Artificial Intelligence
Earned the L2 Prompt Engineering and Gen AI Foundation certification.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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