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Shubham Sabale

@shubhamsabale

IT Support Engineer with 3.1+ years in Microsoft 365, Azure AD, Windows, and L1/L2 support, delivering reliable IT solutions.

India

Message

What I'm looking for

I'm looking for an IT Support Engineer role where I can leverage my experience in Microsoft 365, Windows, Active Directory, and Incident Management. I value opportunities to solve technical challenges, work with modern technologies, collaborate with global teams, and grow my skills in cloud, infrastructure, and enterprise IT support while delivering excellent user experiences.

IT Support Engineer with 3.1+ years of experience in End User Computing (EUC), Microsoft 365 Administration, Active Directory, Microsoft Entra ID (Azure AD), Windows Administration, and IT Service Management. Experienced in providing L1/L2 technical support, Incident and Service Request Management, Identity & Access Management (IAM), user onboarding/offboarding, account provisioning, Microsoft 365 administration, and network troubleshooting. Proficient in ServiceNow, Jira, Outlook, Exchange Online, Microsoft Teams, OneDrive, SharePoint, TCP/IP, DNS, DHCP, VPN, and remote desktop support. Skilled at troubleshooting complex technical issues, performing Root Cause Analysis (RCA), ensuring SLA compliance, and delivering exceptional support to 100+ end users while collaborating with cross-functional teams to maintain secure, reliable, and high-performing IT environments.

Experience

Work history, roles, and key accomplishments

Current

IT Support Engineer

Current

Globus Info Services Private Limited

Jun 2023 - Present (3 years 2 months)

Provide L2 support for MS 365, Windows, Active Directory, and MS Entra ID, supporting 100+ end users. Manage user onboarding/offboarding, incident resolution,and MS365 administration using ServiceNow and Jira while meeting SLA targets. Resolved a MS 365 authentication issue by identifying account synchronization and licensing problem, restoring user access quickly and minimizing business downtime.