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Steco Marsu

@stecomarsu

Message

I improve customer adoption through technical support, delivery, and software engineering.

Germany

Message

I've supported DIMAGI's CommCare deployments for enterprise customers, resolving API, database, and platform issues while translating business needs into technical solutions.

I implemented an AI-powered ticket-routing system that reduced average resolution time by 42% and increased CSAT from 4.2 to 4.8 within six months. I also built reporting pipelines and Power BI dashboards that improved customer visibility into platform performance.

At Bboxx, I shipped Django REST API integrations with Salesforce and Adobe through Git-based development and staged releases, improving data accuracy by 40% and eliminating 50 hours of manual entry each week.

Earlier at J&A Bureau, I delivered web and mobile products in React, Laravel, and Django, launched an e-commerce platform, and mentored eight engineers while improving productivity by 35%.

Experience

Work history, roles, and key accomplishments

Current

IT Leadership & Strategy

Current

EUSMS gGmbH

Jun 2026 - Present (2 months)

Oversee IT strategy, infrastructure, and digital transformation, focusing on MS365 and Odoo ERP, and integrate AI-driven applications to support coaching, financing, and monitoring of entrepreneurs.

IT strategy Digital Transformation Microsoft 365 Odoo ERP AI Infosec Cloud Governance Cybersecurity Software Asset Management

Senior Technical Project Analyst Officer

Dimagi

Dec 2024 - Dec 2025 (1 year)

Provided first- and second-level IT support, maintained systems with under 5% downtime, handled user onboarding and account setup, created troubleshooting guides, ran enablement and training programs, and managed enterprise implementations across 5+ countries.

IT Support Troubleshooting Hardware Software User Onboarding Account Administration Microsoft 365 Azure Active Directory Documentation Training Enablement Jira Asana Project Management Stakeholder Management

Technical Project Analyst

Dimagi

Nov 2022 - Nov 2024 (2 years)

Handled first-line and L2 technical support for enterprise CommCare SaaS deployments, diagnosed API integration failures and database inconsistencies, partnered with customers to define requirements, implemented an AI-powered ticket routing system, tested REST API integrations, and delivered capacity-building workshops.

Technical Support Troubleshooting API Integration Database Management Requirements Analysis Solution Design AI REST APIs Power BI Training Enablement Jira Asana Confluence Slack

Technical Project Officer

Bboxx

Apr 2022 - Oct 2022 (6 months)

Developed and shipped Django REST API integrations through a Git-based development pipeline, built and pushed Odoo application changes, and improved integration reliability between mobile applications and backend services.

Django REST APIs Git CI CD Odoo Integration Backend Services

Technical Project Officer

J&A Bureau

Mar 2015 - Aug 2021 (6 years 5 months)

Led front-end and full-stack engineering across 15+ client products, designed and built a consumer-facing e-commerce platform, and mentored 8 engineers while establishing development standards.