Aylin Çakmak

I am a results-driven CRM Software Engineer with a strong background in technical sales, partner solutions, and customer support. My experience at Vodafone Türkiye has equipped me with the skills to provide exceptional technical support, troubleshoot product-related issues, and ensure optimal usage of solutions. I excel in resolving customer inquiries and incidents through JIRA ticketing systems, acting as the primary technical contact between customers and the product development team.

Throughout my career, I have developed a knack for creating comprehensive documentation and training materials for newly developed products, enhancing the product knowledge of sales teams. My ability to identify customer needs and collaborate with cross-functional teams has led to successful solution implementations and product enhancements. Additionally, I have leveraged Power BI to develop interactive dashboards that track and analyze customer support performance, helping teams optimize response times and improve efficiency.