Kevin Nelz
@kevinnelz
Customer-focused technical support specialist with strong communication skills.
GermanyWhat I'm looking for
I am a customer-focused technical support specialist with experience across B2B and B2C channels, telephone support, email/ticket systems, and complaint handling.
I have worked in technical support roles for companies like TELUS International AG and Sportstech Brands Holding GmbH, providing troubleshooting, purchase guidance, documentation, and complaint management.
My background also includes logistics and retail positions where I managed warehousing, shipping, and point-of-sale responsibilities, complemented by formal training in tourism/event management and studies in applied informatics and life science engineering.
I bring strong communication, rapid comprehension, precision, and a goal-oriented mindset, and I am comfortable using MS Office, Linux, Python, Java, and SQL in support and technical contexts.
Experience
Work history, roles, and key accomplishments
Customer Feedback Agent
Sportstech Brands Holding GmbH
Sep 2023 - Mar 2024 (6 months)
Provided email, ticketing and inbound/outbound phone support for B2B and B2C customers and managed complaint resolution to maintain customer satisfaction.
Technical Support Specialist
TELUS International AG
Mar 2020 - Dec 2022 (2 years 9 months)
Supported customers with technical issues for Samsung products, provided purchase guidance, documented cases and handled complaint management to improve resolution rates.
Warehouse Associate
Dussmann das KulturKaufhaus GmbH
Jun 2019 - Feb 2020 (8 months)
Managed goods receipt and dispatch, packaging and shipping operations, and warehouse logistics including handling returns to streamline inventory flow.
Customer Service Representative
Ja-dialog GmbH
Feb 2019 - Jun 2019 (4 months)
Provided support for a comparison portal and assisted customers with contract changes to facilitate successful plan switches.
Event Security Officer
B.E.S.T. Veranstaltungsdienste GmbH
Nov 2011 - May 2012 (6 months)
Performed event security duties including access control and site protection to ensure attendee safety and compliance with venue rules.
MARetail Sales Associate
Media Markt AG
Feb 2006 - Aug 2006 (6 months)
Handled cashier operations and advised customers on products to drive sales and ensure positive in-store customer experiences.
Education
Degrees, certifications, and relevant coursework
HBHochschule für Technik und Wirtschaft Berlin
Bachelor of Science, Applied Computer Science
2017 - 2018
Studied Applied Computer Science leading to a Bachelor of Science at HTW Berlin from October 2017 to September 2018.
HBHochschule für Technik und Wirtschaft Berlin
Bachelor of Science, Life Science Engineering
2016 - 2017
Studied Life Science Engineering leading to a Bachelor of Science at HTW Berlin from October 2016 to September 2017.
Treptow Kolleg Berlin
Hochschulreife, Secondary Education
2012 - 2016
Completed the Hochschulreife (university entrance qualification) at Treptow Kolleg Berlin from January 2012 to July 2016.
GFBM e.V.
Mittlere Reife, Secondary Education
2010 - 2011
Completed the Mittlere Reife (intermediate secondary school certificate) at GFBM e.V. from October 2010 to June 2011.
EDU.CON GmbH
Vocational Qualification (Fachmann für Tourismus und Event), Tourism and Event Management
2007 - 2010
Trained as a Fachmann für Tourismus und Event at EDU.CON GmbH from November 2007 to July 2010.
Availability
Location
GermanyAuthorized to work in
Job categories
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