Open to opportunities

sokol xhemaili

@sokolxhemaili

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Technology professional with a strong background in software engineering.

Zimbabwe

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What I'm looking for

I am looking for a role that allows me to leverage my technical skills while fostering a collaborative and innovative work environment.

I am a technology professional with a robust background in software engineering and customer service. My career has been shaped by my ability to troubleshoot technical issues, optimize processes, and deliver exceptional customer experiences. I have gained valuable experience in technical support and customer-facing roles, which have allowed me to develop excellent communication and problem-solving skills.

Currently, I work as an Operations Associate at Tive, where I ensure operational efficiency by optimizing processes and managing inventory systems. My role involves effective communication with cross-functional teams to resolve issues and improve workflows. Previously, I have worked in various capacities, including testing customer equipment at IPKO Telecommunication and completing a full-stack apprenticeship at PBC Corporation, where I honed my skills in both front-end and back-end development.

In addition to my professional experience, I have undertaken personal projects that showcase my skills, including a full-stack development portfolio and applications built using .NET and C#. I am passionate about leveraging technology to create impactful solutions and continuously seek opportunities to grow and contribute in the tech industry.

Experience

Work history, roles, and key accomplishments

Current

Operation Associate

Current

Tive

Mar 2024 - Present (1 year 3 months)

Ensured operational efficiency by optimizing processes and managing inventory systems. Communicated effectively with cross-functional teams to resolve issues and improve workflows. Provided technical support and comprehensive reporting to meet customer needs.

Inventory Management Process Optimization Technical Support Reporting

Work and Travel

REWE

Aug 2023 - Oct 2023 (2 months)

Managed and executed package handling tasks, performing manual searches and analyzing results. Implemented effective steps to ensure packages aligned with specified customer requirements. Delivered consistent and professional communication to maintain customer satisfaction.

Package Handling Manual Search Data Analysis Customer Communications Package handling

Testing CPE

IPKO Telecommunication

Jun 2022 - Jul 2023 (1 year 1 month)

Conducted testing and validation of customer equipment and backend systems. Diagnosed and resolved technical issues to ensure seamless device functionality. Collaborated with teams to maintain service quality and meet deadlines.

Testing Validation Technical Troubleshooting Collaboration

Full Stack Apprenticeship

PBC Corporation

Oct 2021 - Jun 2022 (8 months)

Gained hands-on experience in front-end and back-end development. Completed real-world projects, enhancing skills in debugging, coding, and user experience design. Developed a strong foundation in full-stack development through dedicated mentorship.

Front End Developer Debugging Coding User Experience Design

Education

Degrees, certifications, and relevant coursework

Riinvest College

Bachelor's degree, Computer Engineering

Studied computer engineering with a focus on cloud and mobile application development. Gained comprehensive knowledge in software development and system design.

College AAB

C# Programming Course, C# Programming

Completed a specialized course in C# programming, enhancing skills in software development and application building. Focused on practical application and problem-solving.