Open to opportunities

Veera V

@veerav

Message

Dynamic professional with 14 years in customer service and project management.

India

Message

What I'm looking for

I am looking for a managerial role in a dynamic environment that values innovation, teamwork, and continuous improvement, where I can leverage my skills to drive operational success and enhance customer satisfaction.

I am a data-driven professional with over 14 years of experience in customer service, client engagement, and project management. My career has been marked by a commitment to enhancing customer satisfaction through effective leadership and a strong focus on process improvement. I thrive in managerial roles where I can leverage Lean and Agile methodologies to optimize processes and drive performance.

Throughout my career, I have successfully led cross-functional teams, managed operational excellence, and implemented strategic solutions that exceed client expectations. My experience includes overseeing teams in dynamic environments, utilizing data analytics to inform decisions, and fostering collaborative atmospheres that promote innovation and efficiency. I am passionate about delivering exceptional service and achieving organizational goals.

Experience

Work history, roles, and key accomplishments

Team Lead - Ref DataOps

NIQ India Pvt Ltd

Jan 2024 - Feb 2025 (1 year 1 month)

Led a dynamic team of 22 data processing analysts, achieving operational excellence through effective management and leadership. Created comprehensive scorecards to analyze team performance, driving data-informed improvements.

Data Processing Team Leadership Performance Analysis Stakeholder Engagement

Team Leader

Groupon

Apr 2013 - Dec 2023 (10 years 8 months)

Established and aligned team objectives to achieve strategic success and drive performance improvement. Oversaw a team of 20 customer support/merchant support representatives, ensuring daily operations met organizational standards and customer satisfaction goals.

Customer Support KPI Analysis

Client Relationship Manager

GKExpertise

Feb 2010 - Mar 2013 (3 years 1 month)

Progressed from executive to Client Relationship Manager, demonstrating commitment and adaptability. Executed successful product marketing strategies while managing manpower allocation effectively.

Client Relationship Management Product Marketing Quality Assurance Vendor Management Recruitment

Education

Degrees, certifications, and relevant coursework

Adhiparasakthi Engineering College

Bachelor of Engineering, Electrical & Electronics Engineering

Studied Electrical & Electronics Engineering at Adhiparasakthi Engineering College in Chennai, India. Focused on core engineering principles and applications within the electrical and electronics fields.