Veera V
@veerav
Dynamic professional with 14 years in customer service and project management.
What I'm looking for
I am a data-driven professional with over 14 years of experience in customer service, client engagement, and project management. My career has been marked by a commitment to enhancing customer satisfaction through effective leadership and a strong focus on process improvement. I thrive in managerial roles where I can leverage Lean and Agile methodologies to optimize processes and drive performance.
Throughout my career, I have successfully led cross-functional teams, managed operational excellence, and implemented strategic solutions that exceed client expectations. My experience includes overseeing teams in dynamic environments, utilizing data analytics to inform decisions, and fostering collaborative atmospheres that promote innovation and efficiency. I am passionate about delivering exceptional service and achieving organizational goals.
Experience
Work history, roles, and key accomplishments
Team Lead - Ref DataOps
NIQ India Pvt Ltd
Jan 2024 - Feb 2025 (1 year 1 month)
Led a dynamic team of 22 data processing analysts, achieving operational excellence through effective management and leadership. Created comprehensive scorecards to analyze team performance, driving data-informed improvements.
Team Leader
Groupon
Apr 2013 - Dec 2023 (10 years 8 months)
Established and aligned team objectives to achieve strategic success and drive performance improvement. Oversaw a team of 20 customer support/merchant support representatives, ensuring daily operations met organizational standards and customer satisfaction goals.
Client Relationship Manager
GKExpertise
Feb 2010 - Mar 2013 (3 years 1 month)
Progressed from executive to Client Relationship Manager, demonstrating commitment and adaptability. Executed successful product marketing strategies while managing manpower allocation effectively.
Education
Degrees, certifications, and relevant coursework
Adhiparasakthi Engineering College
Bachelor of Engineering, Electrical & Electronics Engineering
Studied Electrical & Electronics Engineering at Adhiparasakthi Engineering College in Chennai, India. Focused on core engineering principles and applications within the electrical and electronics fields.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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