Looking for a job

vee kimani

@veekimani

Customer Support & Operations Assistant at Maxshelf Ltd, resolving about 85% of customer cases independently and supporting order fulfillment.

Kenya

Message

At Maxshelf Ltd, I manage 30–40 daily customer inquiries by email and live chat, resolving about 85% of cases independently while supporting order fulfillment and operational workflows.

I maintain customer records in Zoho CRM and coordinate with logistics partners and internal teams to resolve issues. I also handle escalations and work with remote teams across time zones.

Previously, I supported customers as an Apple Sales Representative at Fintech Enterprises, and managed executive communication and records at Vétérinaires Sans Frontières Suisse. My experience also includes contract sales, marketing, and event support with YDX Agency Ltd.

Experience

Work history, roles, and key accomplishments

Current

Customer Support & Operations Assistant

Current

Maxshelf Ltd

Mar 2025 - Present (1 year 7 months)

Manage 30–40 daily customer inquiries via email and live chat, resolving ~85% of cases independently. Coordinate with logistics partners and internal teams to ensure smooth order fulfillment and issue resolution.

Zoho CRM Customer Support Escalation Handling Logistics Coordination Remote Team Collaboration Data Entry Reporting SLA and Time Management

Apple Sales Representative

Fintech Enterprises

Jan 2024 - Feb 2025 (1 year 1 month)

Supported customers with product selection, troubleshooting, and after-sales service. Simplified technical concepts into clear, user-friendly communication and maintained accurate customer and sales records.

Customer Support Sales Troubleshooting Communication Skills Data Entry

Sales & Marketing / Event Support

YDX Agency Ltd

Jan 2022 - Jan 2025 (3 years)

Engaged customers during activations, handling questions and resolving concerns. Represented brands professionally in fast-paced environments and collected feedback to improve campaigns.

Customer Engagement Event Support Brand Representation Feedback Collection

Executive Administrative Assistant

Vétérinaires Sans Frontières Suisse

Feb 2021 - Aug 2021 (6 months)

Managed executive communication including emails, scheduling, and internal coordination. Organized digital records, reports, and correspondence for operational use.

Executive Support Email Management Scheduling Record keeping Coordination