I’m a remote-ready professional experienced in customer support, admin operations, and workflow optimization. I streamline tasks through automation, manage workflows across time zones, and use digital tools to deliver efficient, high-quality outcomes. I’m seeking roles where I can contribute value and grow professionally.
JC
Open to opportunities
John Christopher
@veejaychris
I’m a remote-ready professional skilled in customer support, admin operations, and task automation, with strong communication skills.
NigeriaWhat I'm looking for
I’m a remote-ready professional experienced in customer support, administrative operations, and workflow optimization. I bring strong communication skills, attention to detail, and IT proficiency to deliver efficient solutions and elevate customer experiences.
I streamline repetitive tasks through automation, manage workflows across time zones, and leverage CRM and collaboration tools to support teams effectively. I thrive in roles that demand independence, reliability, and problem-solving, and I’m drawn to opportunities where my skills can contribute to meaningful impact and operational excellence.
Experience
Work history, roles, and key accomplishments
AL
Current
Customer Support & IT Systems Assistant
Ades Ltd
Jun 2022 - Present (3 years 6 months)
Delivered frontline customer and IT support, acted as escalation bridge between customers, support, and IT, and improved internal SLA performance by 30%.
AD
Customer Service Team Lead
Ades-London
May 2024 - Apr 2025 (11 months)
Led a fully remote customer service team across chat, email, and voice, maintaining 95%+ CSAT and resolving 92% of escalations while managing 300+ monthly tickets and reducing response time by 20% through SOP and CRM workflow optimizations.
Education
Degrees, certifications, and relevant coursework
GG
Global Wealth University (GWU)
Bachelor of Science, Computer Science
2022 - 2024
Completed a Bachelor of Science in Computer Science with coursework and practical learning focused on software development and systems fundamentals.
SS
Soteria Business School
National Diploma, Software Engineering
2019 - 2021
Completed a National Diploma in Software Engineering and graduated as Best Graduating Student.
Availability
Open to opportunities
Location
NigeriaAuthorized to work in
TogoSalary expectations
60k-100k USD
Job categories
Customer Experience SpecialistVirtual AssistantCustomer Experience ManagerCustomer Experience RepresentativeCustomer Onboarding ManagerCustomer Service ManagerCustomer Support Team LeadCustomer Operations ManagerEscalation ManagementCRM SpecialistCustomer Experience AnalystIT Support SpecialistQuality Assurance ConsultantCustomer Support ManagerCustomer Relations ManagerRemote Customer Service ManagerClient Services ManagerHead of Customer Service
Skills
Remote Team LeadershipCoachingEscalation ManagementSLA ManagementKPI AnalysisZendeskSalesforceHubSpotZohoCustomer JourneyRoot Cause AnalysisAnalyticsRemote CollaborationQAperformance reportingIT SupportZapierCommunication SkillsContract NegotiationProblem SolvingProblem ManagementCRM SystemsCritical ThinkingCustomer ServiceGoogle WorkspaceAutomation ToolsTicketing SystemsOffice 365GmailRemote TeamRoot Cause
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