At eNable, I receive and handle customer calls about mobile recharges, prepaid plans, options, and services. I also manage complaints and support customer satisfaction.
At Videotron, I worked as a Customer Service Representative, providing customer support.
At Xceed, I handled customer requests about cable, internet, fixed-line, and mobile offers, including technical, commercial, and administrative assistance. I also worked in sales, promoting these services and following up on customer satisfaction.
Earlier, I trained young learners in office computing and internet use at ONG Apel Afrique. At IMAS, I recorded incoming and outgoing materials, monitored security cameras, and posted products in WhatsApp groups for customers and resellers.
