Open to opportunities

Gracio Adjogah

@gracioadjogah

Message

Dynamic customer support coordinator passionate about Web3 technologies.

Togo

Message

What I'm looking for

I am looking for opportunities that allow me to leverage my customer support expertise while contributing to innovative Web3 projects.

I am a dynamic professional with a proven track record in customer support, workflow optimization, and team leadership. My passion for Web3 technologies, including blockchain and decentralized applications, drives my commitment to enhancing customer experiences in innovative environments. I thrive in fast-paced settings, where I can leverage my skills in software troubleshooting and process improvements.

In my current role as a Customer Service Coordinator at Teleperformance Togo, I assist the Team Leader in managing daily operations, ensuring smooth workflows, and providing support to team members. I monitor key performance indicators and prepare reports for management review, while also coaching and training agents to enhance their professional development. My focus on compliance and quality standards ensures that we consistently deliver exceptional service to our customers.

Experience

Work history, roles, and key accomplishments

Customer Service Coordinator

Teleperformance Togo

Oct 2023 - Dec 2024 (1 year 2 months)

Assisted the Team Leader in managing daily operations, ensuring smooth workflow and providing support to team members. Monitored key performance indicators, analyzed results, and prepared reports for management review. Provided coaching, conducted training sessions, and supported agents in their professional development.

Workflow Management Team Leadership Performance Monitoring Coaching Training Quality Assurance Scheduling Administrative Support

Customer Support Agent

Teleperformance Togo

Apr 2023 - Oct 2023 (6 months)

Responded to customer inquiries through various channels, providing accurate information and assistance with processes like orders, returns, and billing. Handled complaints professionally by identifying issues, troubleshooting, and offering effective solutions while escalating complex cases when necessary. Maintained strong product knowledge to educate customers on features, benefits, and usage.