Open to opportunities

abdoul-hakim tchagawou

@abdoul-hakimtchagawo

Message

I resolve bilingual customer and driver issues across email, chat, safety, and fare support.

Togo

Message

What I'm looking for

I'm looking for a customer support role where I can use French and English to resolve client issues, strengthen customer loyalty, and contribute to business objectives through empathetic, efficient service.

At TP supporting Bolt, I handle customer and driver inquiries, complaints, disputes, and lost-and-found cases across markets including France, Cyprus, Greece, and the UK.

I use French and English to provide empathetic, personalized support through email, chat, and outbound calls. I also manage low- and moderate-safety cases, review and adjust trip fares, and verify driver onboarding documentation to support regulatory compliance.

My administration training strengthened my ability to prepare reports, analyze funding opportunities, and work with labor and employment regulations.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Service (Email & Chat)

TP (Bolt)

Jan 2024 - Jan 2026 (2 years)

Handled customer and driver inquiries, complaints, and dispute resolution for different markets. Made outbound calls to Bolt drivers regarding lost-and-found items cases and managed safety-related cases.

Customer Relationship Management Internal CRMs Slack Database Driven Admin Panel Microsoft Office

Education

Degrees, certifications, and relevant coursework

Ecole Supérieure des Affaires

B2 Technician Diploma in Administration, Administration

2019 - 2022

Pursued a B2 Technician Diploma in Administration with a focus on Local Authorities Management, including municipal budget development and administrative reporting.