Atsou BALLO

Managed enterprise-level Microsoft 365 tenant configurations and user provisioning. Implemented security protocols within Microsoft 365 environments to enhance data protection.

Provided advanced technical support and troubleshooting for Microsoft Office 365 applications, including Outlook, Teams, SharePoint, OneDrive, and Copilot. Managed user accounts, permissions, and security configurations in Microsoft Entra (formerly Azure AD), including Multi-Factor Authentication (MFA) and conditional access policies.

Delivered seamless experiences through proactive, personalized support, building trust and enhancing satisfaction. Adept at diagnosing and resolving issues across CRM platforms, helpdesk systems, and hardware with precision and speed.

Led successful internal audits and implemented process improvements. Performed budgeting, forecasting, and variance analysis.

Assisted in the preparation of physical and accounting inventories, and treatment of financial statements. Prepared accounting documents, performed reconciliation status, and customer tax calculations.

Gained practical experience in auditing and internal control of companies. Maintained company accounts and payroll transactions using SAGE SAARI software.

Responsible for file viewing and tracking during the electoral process. Monitored and controlled input operators to ensure data accuracy.

Managed distribution of aid to disaster-stricken areas and coordinated relief efforts with partner organizations. Provided psychosocial support to refugees and collaborated with local government agencies.

Completed advanced training in technical support, enhancing skills for North American standards. Focused on practical applications and troubleshooting methodologies.

Underwent professional training for Microsoft 365, gaining expertise in its various applications and administrative functions. This program was conducted by Concentrix in collaboration with Microsoft.

Studied accounting and auditing practices, gaining practical experience in financial record-keeping and internal control. This training was provided by DTECH Firm.

Obtained a Bachelor's degree with a specialization in Control and Audit. The curriculum focused on financial control, auditing principles, and related business practices.

Completed secondary education with a focus on French Mathematics Series. This program provided a strong foundation in mathematics and general subjects.