Open to opportunities

HOPE OWA OKUMBO

@hopeowaokumbo

Message

Customer service and administrative professional skilled in digital marketing and bilingual (French-English) support.

Togo

Message

What I'm looking for

I seek remote or hybrid roles in customer support or administrative assistance where I can apply bilingual communication, attention to detail, and digital marketing skills to support clients and teams.

I am a highly organized and reliable customer service and administrative support professional with experience in digital marketing, virtual assistance, and French–English translation.

I have provided multichannel customer support via email, chat, and phone, and I manage scheduling, invoicing, and data entry while maintaining confidentiality for clients.

As a former French teacher, I designed lesson plans and assessments that improved language fluency, and I apply those communication and instructional skills to client-facing roles.

I am comfortable working remotely or in hybrid settings, collaborate with international teams, and prioritize attention to detail, timely follow-up, and strong customer relationships.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Chrisquahagencies

Jan 2025 - Apr 2025 (3 months)

Managed administrative tasks including email handling, calendar scheduling, appointment coordination, invoicing, and basic bookkeeping while maintaining confidentiality.

Scheduling Invoicing Bookkeeping Data Entry Confidentiality Administrative Support

Customer Service Representative

SokaShipping Ltd

Jun 2020 - Dec 2024 (4 years 6 months)

Provided customer support via email, chat, and phone, resolved inquiries efficiently and maintained high client satisfaction and retention.

Customer Support Email Support Live Chat Phone Support Complaint Resolution Client Communication CRM Data Entry

French Teacher

Mount Olives School

Mar 2014 - Jul 2017 (3 years 4 months)

Planned and delivered engaging French lessons, developed assessments and tracked student progress to improve reading, writing, listening, and speaking skills across varied proficiency levels.