Open to opportunities

Vee Creaser

@veecreaser

Message

Customer-focused account manager skilled in retention, leasing, and client relations.

United States

Message

What I'm looking for

I seek a client-focused role where I can manage accounts, improve retention, grow revenue, and collaborate cross-functionally in a professional, solutions-oriented team.

I am an account and retention professional with experience managing large client portfolios and driving revenue growth through upsells and strong relationship building. I excel in remote roles, handling high-volume communications while maintaining professionalism and efficiency.

My background includes leasing and marketing in student and multifamily housing, where I toured units, followed leads, and maintained resident records across platforms like OneSite and Entrata. I have hands-on research and lab experience from the University of Idaho, including data collection and lab procedures.

I have a proven record of resolving service, billing, and contract issues proactively, collaborating cross-functionally, and using systems such as AS400 and Clarify to document interactions and track activity. I bring strong written and verbal communication, time management, and organizational skills to every role.

I am driven by client satisfaction and retention, enjoy building long-term relationships with residents and stakeholders, and approach work with patience, professionalism, and a solutions-oriented mindset.

Experience

Work history, roles, and key accomplishments

Current

Account and Retention Manager

Current

CSC ServiceWorks

Feb 2025 - Present (1 year)

Managed a portfolio of 1,400+ client accounts, driving retention and contract compliance while resolving escalated service and billing issues to improve client satisfaction.

Account Management Upselling & Compliance Clarify Microsoft Teams Remote Work

Leasing and Marketing Assistant

Landmark Properties

Aug 2024 - Feb 2025 (6 months)

Supported student housing leasing operations, toured and leased units, managed leads and resident communications, and maintained resident records across platforms.

Leasing Student Housing Lead Management Google Workspace Customer Service Documentation

Leasing Consultant

Cortland

May 2024 - Sep 2024 (4 months)

Managed tours, processed leases, maintained prospect pipelines, and coordinated resident communications to meet occupancy and service goals.

Leasing Lead Follow Up Funnel Time Management Team Collaboration

Group Tutor

West Valley Humane Society

Aug 2019 - Aug 2023 (4 years)

Provided animal enrichment and care, interacted with potential adopters to convey animal temperaments and suitability, and supported shelter operations.

Animal Care Adopter Counseling Cleaning Grooming Sheltering Operations

Lab Assistant

University of Idaho AVS Department

Jan 2021 - Dec 2021 (11 months)

Performed lab duties including blood sample collection, calf handling and feeding, data analysis, and maintaining lab equipment and records.

Animal Handling Data Analysis Record keeping

Research Assistant

University of Idaho

Jan 2021 - Dec 2021 (11 months)

Conducted independent research including data collection and protocol creation, performed lab practices such as plating and streaking bacteria, and documented results.

Research Design Data Collection Microbiology Protocol Development Critical Thinking Lab Documents

Education

Degrees, certifications, and relevant coursework

University of Idaho

Bachelor of Science, Psychology

2023 -

Activities and societies: Research assistant (2021): independent research, data collection, lab practices; AVS lab assistant: animal handling and sample collection; theater productions; academic scholarship; Dean's List 2021–2023.

Pursuing a Bachelor of Science in Psychology with a Minor in Addictions, expected May 2025.