Vee Creaser
@veecreaser
Customer-focused account manager skilled in retention, leasing, and client relations.
What I'm looking for
I am an account and retention professional with experience managing large client portfolios and driving revenue growth through upsells and strong relationship building. I excel in remote roles, handling high-volume communications while maintaining professionalism and efficiency.
My background includes leasing and marketing in student and multifamily housing, where I toured units, followed leads, and maintained resident records across platforms like OneSite and Entrata. I have hands-on research and lab experience from the University of Idaho, including data collection and lab procedures.
I have a proven record of resolving service, billing, and contract issues proactively, collaborating cross-functionally, and using systems such as AS400 and Clarify to document interactions and track activity. I bring strong written and verbal communication, time management, and organizational skills to every role.
I am driven by client satisfaction and retention, enjoy building long-term relationships with residents and stakeholders, and approach work with patience, professionalism, and a solutions-oriented mindset.
Experience
Work history, roles, and key accomplishments
Account and Retention Manager
CSC ServiceWorks
Feb 2025 - Present (1 year)
Managed a portfolio of 1,400+ client accounts, driving retention and contract compliance while resolving escalated service and billing issues to improve client satisfaction.
Leasing and Marketing Assistant
Landmark Properties
Aug 2024 - Feb 2025 (6 months)
Supported student housing leasing operations, toured and leased units, managed leads and resident communications, and maintained resident records across platforms.
Leasing Consultant
Cortland
May 2024 - Sep 2024 (4 months)
Managed tours, processed leases, maintained prospect pipelines, and coordinated resident communications to meet occupancy and service goals.
Group Tutor
West Valley Humane Society
Aug 2019 - Aug 2023 (4 years)
Provided animal enrichment and care, interacted with potential adopters to convey animal temperaments and suitability, and supported shelter operations.
Lab Assistant
University of Idaho AVS Department
Jan 2021 - Dec 2021 (11 months)
Performed lab duties including blood sample collection, calf handling and feeding, data analysis, and maintaining lab equipment and records.
Research Assistant
University of Idaho
Jan 2021 - Dec 2021 (11 months)
Conducted independent research including data collection and protocol creation, performed lab practices such as plating and streaking bacteria, and documented results.
Education
Degrees, certifications, and relevant coursework
University of Idaho
Bachelor of Science, Psychology
2023 -
Activities and societies: Research assistant (2021): independent research, data collection, lab practices; AVS lab assistant: animal handling and sample collection; theater productions; academic scholarship; Dean's List 2021–2023.
Pursuing a Bachelor of Science in Psychology with a Minor in Addictions, expected May 2025.
College of Western Idaho
Associate of Arts, Liberal Arts
Activities and societies: Community service; provided animal enrichment and care at West Valley Humane Society.
Completed an Associate of Liberal Arts degree awarded in May 2023, covering general education coursework.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Vee?
You can contact Vee and 90k+ other talented remote workers on Himalayas.
Message VeeFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
