Heather Troxler
@heathertroxler
Results-driven business professional with expertise in account management.
United StatesWhat I'm looking for
I am a results-driven Business Professional with over 11 years of experience in account relationship management, strategic communications, and business development. My career has been marked by a proven ability to leverage social media and digital tools to enhance client engagement and drive sales performance. I thrive in dynamic environments where I can apply my problem-solving skills and customer engagement strategies to achieve organizational goals.
In my current role as an Account Relationship Specialist at MyEcon, I develop and implement strategic communication plans that enhance customer relations and resolve inquiries effectively. I also take pride in training and mentoring new employees, ensuring they are equipped with the best practices in account management. My volunteer work at Rescue Ranch has further honed my organizational skills, as I manage client interactions and adhere to regulatory standards while assisting individuals with special needs.
Experience
Work history, roles, and key accomplishments
Account Relationship Specialist
MyEcon
Sep 2024 - Present (9 months)
Develop and implement strategic communication plans to enhance customer relations and resolve inquiries. Train and mentor new employees on account management best practices while utilizing social media and digital marketing tools to boost client engagement and sales.
Volunteer
Rescue Ranch
Oct 2013 - Present (11 years 8 months)
Assist individuals with special needs and ex-military personnel with PTSD. Provide administrative support, manage front desk operations, and ensure adherence to USDA and HIPAA regulations.
Account Relationship Specialist
pawTree
Jun 2022 - Nov 2023 (1 year 5 months)
Developed and executed press releases and media campaigns to promote brand messaging. Collaborated with veterinarians and PhDs to market high-quality non-GMO pet products, leveraging strategic communication techniques to drive sales.
Account Relationship Manager
LegalShield
Mar 2017 - Mar 2022 (5 years)
Managed client inquiries and facilitated effective team communication. Streamlined the onboarding process and assisted HR with recruitment efforts, including resume screening and interview coordination.
Independent Associate
Nu Skin
Jan 2014 - Feb 2017 (3 years 1 month)
Provided expert beauty and skincare advice, conducted market research, and built strong client relationships through digital platforms and targeted marketing.
Education
Degrees, certifications, and relevant coursework
MCMeredith College
Bachelor of Arts, Psychology/Biology
2009 - 2013
Completed a Bachelor of Arts degree with a focus on Psychology and Biology, gaining a comprehensive understanding of human behavior and biological processes.
MCMitchell Community College
Associate of Applied Science, Information Technology
2007 - 2009
Earned an Associate of Applied Science degree in Information Technology, acquiring essential skills in IT systems and support.
Availability
Location
United StatesAuthorized to work in
Job categories
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