Looking for a job

Chexbres Hanley

@chexbreshanley

Property management professional with 10+years of experience driving occupancy, reducing delinquency, improving retention, leading successful leaseups

United States

Message

What I'm looking for

Seeking full-time remote roles in operations coordination, accounts receivable, billing, customer success, or administrative support, with a minimum target pay of $20 per hour. I bring 10+ years of experience, strong financial and organizational skills, and a proven record of delivering accurate results, improving processes, and managing priorities independently.

I am a property management and financial operations professional with 10+ years of experience in residential and student housing, specializing in centralized collections, resident accounts, accounts receivable, lease administration, delinquency resolution, and operational support. I bring a strong combination of financial accuracy, customer service, compliance knowledge, and problem-solving skills, with a proven ability to manage high-volume accounts and deliver measurable results.

Throughout my career, I have maintained month-end delinquency at approximately 2–3%, helped improve renewal rates from 27% to 40%, and contributed to taking a 384-unit lease-up from 54% to 99% occupancy in just three months. I was named Property Manager of the Year in 2021. My experience includes monitoring outstanding balances, resolving resident account discrepancies, processing charges and payments, maintaining accurate account records, coordinating lease documentation, supporting month-end accounting, and communicating with residents and corporate accounting teams.

I am proficient in Entrata, Yardi, OneSite, Microsoft Excel, Microsoft Office, and QuickBooks, with practical knowledge of Fair Housing regulations, landlord-tenant requirements, financial reporting, auditing, budgeting, and accounts payable and receivable.

I am seeking a full-time remote opportunity where I can apply my property management expertise in a focused, process-driven role. Areas of interest include centralized collections, resident accounting, accounts receivable, lease administration, billing and payment resolution, and property operations support. I am especially interested in roles with clear procedures, predictable schedules, opportunities for independent work, and a strong emphasis on accuracy, service, and results.

Experience

Work history, roles, and key accomplishments

Current

Community Assistant Manager

Current

University Partners

Jan 2024 - Present (2 years 9 months)

Managed delinquency for 673 accounts, prepared and delivered late rent and NSF letters, and closed month-end accounting with delinquency averaging 2-3%. Handled leasing duties including showing properties, processing applications, and preparing lease files.

Delinquency Management Lease Administration Rent Collection Customer Service Yardi Entrata Systems Microsoft Office

Property Manager

Easlan Management Company

Oct 2020 - Dec 2023 (3 years 2 months)

Supervised property staff, ensured resident satisfaction, conducted property inspections, and managed property finances including bill payment and budget preparation. Named Property Manager of the Year 2021.

Property Management Staff Supervision Budgeting Accounts Payable Resident Relations Yardi Entrata Systems

Property Manager

Indigo at Brickworks | Easlan Management Company

Oct 2020 - Dec 2023 (3 years 2 months)

Supervised property staff, ensured resident satisfaction, conducted property inspections, managed property finances and budgets, and coordinated vendors. Recognized as Property Manager of the Year 2021.

Staff Supervision Resident Relations Property Inspections Budgeting Financial Management Vendor coordination Lease Administration Yardi Entrata Systems

Assistant Manager | Lease Up

Easlan Management Company

Jan 2019 - Oct 2020 (1 year 9 months)

Managed market surveys, traffic reports, and delinquency logs. Implemented a software conversion from Yardi to Entrata during a lease-up. Handled leasing duties and closed month-end accounting with delinquency averaging 2-3%.

Lease Up Market Analysis Delinquency Management Yardi Entrata Systems Customer Service

Assistant Manager | Lease Up

Indigo at Brickworks | Easlan Management Company

Jan 2019 - Oct 2020 (1 year 9 months)

Managed market surveys, traffic reports, and delinquency during a lease-up. Implemented a software conversion from Yardi to Entrata and handled leasing duties with a closing ratio of 43-53%.

Market Analysis Traffic Reporting Delinquency Management Software Implementation Yardi Entrata Systems Lease Administration Resident Relations

Leasing Consultant

Easlan Management

Mar 2018 - Jan 2019 (10 months)

Greeted and showed properties, followed up on traffic, processed applications, and prepared lease files. Planned and executed resident events within budget and managed property bill payments.

Leasing Customer Service Resident Events Accounts Payable Yardi Entrata Systems

Leasing Consultant

Tremont Apartments | Easlan Management

Mar 2018 - Jan 2019 (10 months)

Greeted and showed properties, processed applications, prepared lease files, and handled renewals. Also planned resident events and managed property bills, achieving a closing ratio of 43-53%.

Property Leasing Resident Relations Application Processing Lease Administration Event Planning Accounts Payable Rent Collection

Client Service Coordinator

Banfield Veterinary Clinic

Aug 2014 - Sep 2018 (4 years 1 month)

Greeted clients and pets, coordinated appointments and follow-up care, processed billings, and briefed medical teams on emergencies. Maintained contact with clients on wellness plans.

Client Services Appointment Scheduling Billing Customer Service Medical Terminology Communication Skills

Client Service Coordinator

Banfield Veterinary Clinic

Aug 2014 - Sep 2018 (4 years 1 month)

Greeted clients and pets, coordinated with back office for services, scheduled appointments, processed billings, and communicated with clients on wellness plans.

Customer Service Appointment Scheduling Billing Client Communication Medical Terminology

Community Assistant Manager

Pegasus Residential

Apr 2016 - Feb 2018 (1 year 10 months)

Managed delinquency, collected and banked rent checks, handled renewals increasing renewal ratio from 27% to 40%, and ran capital projects including a 16-unit fire rebuild and a replumb of over 160 units.

Property Management Delinquency Management Rent Collection Renewals Capital Projects One Site Yardi Microsoft Office

Community Assistant Manager

Pegasus Residential

Apr 2016 - Feb 2018 (1 year 10 months)

Managed delinquency, collected and banked rent, handled renewals, and coordinated renovation projects. Increased renewal ratio from 27% to 40% and maintained low delinquency for six consecutive months.

Delinquency Management Rent Collection Renewal Management Project Coordination Vendor Management One Site Budgeting Renovations

Leasing Consultant

Pegasus Residential

Apr 2015 - Apr 2016 (1 year)

Took property from 54% to 99% occupancy in 3 months, maintained 97%-99% occupancy, and handled marketing, leasing, and renewals.

Property Leasing Marketing Occupancy Management Customer Service One Site Microsoft Office

Leasing Consultant

Pegasus Residential

Apr 2015 - Apr 2016 (1 year)

Took property from 54% to 99% occupancy in three months and maintained 97-99% occupancy. Handled marketing, leasing, and renewals, achieving a closing ratio of 43-53%.

Property Leasing Marketing Occupancy Management Lead Response Application Processing Lease Administration Customer Service