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Varun Goud

@varungoud

I deliver SaaS implementations and hospitality platform onboarding across global markets.

I've delivered SaaS implementations and hotel onboarding for hospitality clients across the US, EMEA, and APAC, including 50+ hotels on enterprise platforms.

At Cendyn, I lead CRS implementations covering booking engines, PMS integrations, OTA connections, channel managers, data migration, testing, documentation, and go-live delivery. I previously led a six-member team delivering SaaS and CRM implementations, guest profile systems, eMenus, eProposals, and CRM campaigns.

My hospitality systems background also includes channel manager and GDS integrations at STAAH and Pegasus Solutions, alongside L3 distribution support, rate audits, configuration management, and client service operations.

Experience

Work history, roles, and key accomplishments

Current

Implementation Specialist

Current

Cendyn

Apr 2025 - Present (1 year 5 months)

Lead CRS implementations for hospitality clients across US, EMEA and APAC. Onboard hotels to platforms including Booking Engines, PMS integrations, OTA connections and Channel Managers.

CRS PMS OTA Channel Manager Configuration Data Migration Testing Documentation

Professional Services Team Lead

Cendyn

Jul 2022 - Mar 2025 (2 years 8 months)

Led a team of 6 delivering SaaS and CRM implementations. Implemented CRM platforms, guest profile systems, eMenus and eProposals.

SaaS CRM E Menus Team Leadership Stakeholder Communication

Partner Services Specialist

STAAH

Feb 2022 - May 2022 (3 months)

Supported Channel Manager and GDS integrations for hospitality clients. Performed testing, troubleshooting and OTA connectivity validation.

Channel Manager GDS OTA Testing Troubleshooting

Quality Specialist

Amazon

Aug 2021 - Mar 2022 (7 months)

Conducted last-mile delivery audits for US and EU operations. Performed root cause analysis to resolve delivery delays and maintain metrics.

Last Mile Delivery Audit Root Cause Analysis Metrics

Client Service Specialist

Pegasus Solutions

Apr 2019 - May 2020 (1 year 1 month)

Provided L3 support for GDS distribution systems. Managed hotel onboarding, service provider switches, and rate audits.

GDS L3 Support

Associate Client Services Executive

Pegasus Solutions

Sep 2017 - Mar 2019 (1 year 6 months)

Supported hospitality clients with GDS platform operations and configuration management. Managed client requests, platform updates, and distribution support activities.

GDS Configuration Management client support