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Teja srinivasTS
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Teja srinivas

@tejasrinivas1

Client Implementation & Delivery | Turning Business Requirements into Functional Solutions | UAT & Go-Live Readiness | Stakeholder Management

India
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What I'm looking for

I'm looking for implementation or client delivery work where I can translate customer requirements into functional solutions, coordinate cross-functional teams, improve processes, and drive successful go-live outcomes.

I’m an Implementation & Client Delivery professional with 6+ years of experience translating business requirements into structured, scalable, and client-focused solutions. My expertise spans client implementation and onboarding, requirements gathering, business process analysis, UAT, quality validation, go-live readiness, stakeholder management, SLA-driven delivery, and process improvement.

In my most recent role, I managed 80+ client website implementations, conducted 100+ client discovery and review sessions, and coordinated with Product, Technical, QA, and Delivery teams to drive requirements through implementation and release readiness. I also managed 10+ concurrent client accounts using Salesforce and Jira, contributing to a 30% reduction in revision cycles and a 20% improvement in onboarding accuracy.

My earlier experience across implementation support, quality analysis, operations, and risk investigation has strengthened my ability to solve complex issues, identify process gaps, improve operational accuracy, and collaborate effectively with cross-functional stakeholders.

Core strengths include Client Implementation & Onboarding, Requirements Analysis, Business Process Analysis, UAT & Quality Validation, Go-Live Readiness, Stakeholder Management, Process Improvement, Root Cause Analysis, SLA & Delivery Management, Salesforce, Jira, and Process Documentation.

I’m open to opportunities in Implementation, Client Delivery, Business/Process Analysis, Customer Success, and Operations where I can combine structured problem-solving, client communication, and delivery ownership to create measurable business outcomes.

Open to relocation.

Experience

Work history, roles, and key accomplishments

Firstsource Solutions Limited logoFL

Senior CSA – Implementation Specialist

Jul 2025 - Apr 2026 (9 months)

• Managed 80+ client website implementations from requirements to go-live plans.
• Led 100+ discovery sessions to clarify needs and assess solution feasibility.
• Aligned Product, Tech, and QA to prioritize features and resolve blockers.
• Directed UAT, cutting revisions by 30% and improving accuracy by 20%.
• Tracked 10+ concurrent accounts using Salesforce and Jira.

CDK Global logoCG

Implementation Support Rep

Oct 2021 - Feb 2023 (1 year 4 months)

• Executed Data Cloning, 180 Canada, and ICS processes to spec.
• Produced daily, weekly, and monthly performance reports.
• Resolved escalations and allocated work to meet team SLAs.
• Led new hire training and KT sessions to boost quality.
• Authored process guides and identified automation opportunities.
• Built a QA framework and cross-trained across 3 processes.

KS

Quality Analyst

Knoah Solutions

Nov 2020 - Mar 2021 (4 months)

• Analyzed operational data and agent performance to identify process deviations, quality gaps, and adherence issues against procedures and client requirements.
• Evaluated agent performance. Provided structured feedback to improve quality, productivity, and process adherence.
• Facilitated communication between operations teams and clients, collaborating with support teams.

Amazon Development Centre (India) Private Limited logoAL

Buyer Risk Investigator

Jun 2019 - Jun 2020 (1 year)

• Investigated suspicious e-commerce activity using analytical judgment, transaction research, and internal tools to detect fraud.
• Analyzed transaction patterns and indicators to authenticate customer activity, identify emerging trends, and minimize risk.
• Maintained strict data confidentiality and security standards while consistently meeting productivity and quality targets.

Education

Degrees, certifications, and relevant coursework

IN

India

Bachelor of Business Administration, Business Administration

Bachelor of Business Administration degree in Business Administration and Management from India.

Tech stack

Software and tools used professionally

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