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Teja srinivas

@tejasrinivas1

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I deliver client implementations, UAT, and go-live readiness across complex operational processes.

India

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What I'm looking for

I'm looking for implementation or client delivery work where I can translate customer requirements into functional solutions, coordinate cross-functional teams, improve processes, and drive successful go-live outcomes.

At Firstsource Solutions, I managed end-to-end delivery for 80+ client website implementations, turning business processes and customer requirements into configured solutions and structured go-live plans. I led 100+ discovery and review sessions and improved onboarding accuracy by 20% while reducing revision cycles by 30%.

Previously at CDK Global, I supported implementation and operational delivery, managed escalations, prepared delivery reporting, trained new hires, and built a QA framework to improve process consistency. I also coordinated work across teams, maintained service-level expectations, and documented processes to support continuous improvement.

My background also includes quality analysis at Knoah Solutions and buyer risk investigation at Amazon Development Centre, where I analyzed performance, process gaps, transaction patterns, and fraud indicators while meeting quality and productivity standards.

Experience

Work history, roles, and key accomplishments

Senior CSA – Implementation & Client Delivery

Firstsource Solutions Limited

Jul 2025 - Apr 2026 (9 months)

Managed end-to-end delivery of 80+ client website implementations, conducted 100+ discovery sessions, and coordinated with cross-functional stakeholders. Led UAT and quality validation, contributing to a 30% reduction in revision cycles and 20% improvement in onboarding accuracy.