Open to opportunities

Shrishti Singh

@shrishtisingh

Message

Implementation & Support Specialist driving SaaS adoption, retention, and operational efficiency globally.

India

Message

What I'm looking for

I seek roles where I can lead SaaS implementations and support, collaborate cross-functionally, improve workflows, and drive client retention and adoption.

I am an Implementation & Support Specialist with 3+ years of SaaS experience across North America, EMEA, and APAC, focused on client onboarding, project delivery, and global support. I have a proven record of restoring major accounts, increasing client retention, and boosting efficiency through workflow optimization and product enhancements.

I collaborate across product, engineering, QA, and support teams to deliver smooth implementations and timely resolutions, and I build documentation, training, and dashboards that drive adoption and measurable results.

Experience

Work history, roles, and key accomplishments

Current

Implementation & Support Specialist

Current

Cendyn

Jun 2024 - Present (2 years)

Onboarded 400+ hotels and resolved 2,800+ global support tickets across North America, EMEA, and APAC; increased client revenue by 30% and improved efficiency by 20% through product enhancements and workflow optimizations.

Onboarding Global Support Zendesk Jira Stakeholder Management Data Analysis

Implementation Consultant-2

Rithum

Aug 2023 - Jun 2024 (10 months)

Delivered 40+ SaaS implementations and led an 8-member project team to on-time delivery with zero escalations; resolved 5+ high-priority escalations and improved project outcomes by 30%.

SaaS Implementation Project Management Jira Stakeholder Management Cross Functional Collaboration Escalation Management Process Improvement Training

Associate Consultant-1

HighRadius

Jun 2022 - Jul 2023 (1 year 1 month)

Led 5+ SaaS implementations with zero escalations, coordinated cross-functional Agile teams, and developed client documentation and training that increased product adoption by 25%.

SaaS Implementation Agile Documentation Training Cross Functional Collaboration Process Automation Dashboards Client Communication

Associate Consultant Intern

HighRadius

Jun 2021 - Jun 2022 (1 year)

Automated client processes by 85–90%, supported 3+ international SaaS projects, and built reporting dashboards that improved client visibility on progress and performance.

Process Automation Dashboards client support Excel Data Analysis