Shrishti Singh
@shrishtisingh
Implementation & Support Specialist driving SaaS adoption, retention, and operational efficiency globally.
IndiaWhat I'm looking for
I am an Implementation & Support Specialist with 3+ years of SaaS experience across North America, EMEA, and APAC, focused on client onboarding, project delivery, and global support. I have a proven record of restoring major accounts, increasing client retention, and boosting efficiency through workflow optimization and product enhancements.
I collaborate across product, engineering, QA, and support teams to deliver smooth implementations and timely resolutions, and I build documentation, training, and dashboards that drive adoption and measurable results.
Experience
Work history, roles, and key accomplishments
CEImplementation & Support Specialist
Cendyn
Jun 2024 - Present (1 year 4 months)
Onboarded 400+ hotels and resolved 2,800+ global support tickets across North America, EMEA, and APAC; increased client revenue by 30% and improved efficiency by 20% through product enhancements and workflow optimizations.
Implementation Consultant-2
Rithum
Aug 2023 - Jun 2024 (10 months)
Delivered 40+ SaaS implementations and led an 8-member project team to on-time delivery with zero escalations; resolved 5+ high-priority escalations and improved project outcomes by 30%.
HILed 5+ SaaS implementations with zero escalations, coordinated cross-functional Agile teams, and developed client documentation and training that increased product adoption by 25%.
HIAutomated client processes by 85–90%, supported 3+ international SaaS projects, and built reporting dashboards that improved client visibility on progress and performance.
Education
Degrees, certifications, and relevant coursework
KUKIIT University
Bachelor of Technology, Information Technology
2018 - 2022
Grade: 9.7/10
Completed a Bachelor of Technology in Information Technology with a strong academic record (CGPA: 9.7/10) between 2018 and 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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