I’m looking to lead enterprise implementations, onboarding and customer success for SaaS, FinTech and payments products—partnering with product, engineering, security, compliance and operations through go-live, stabilization, adoption and retention.
PN
Looking for a job
Pravin Nehete
@pravin_rsn
Implementation and customer success leader across ERP, SaaS and FinTech, specializing in onboarding, API integrations and post-go-live operations.
IndiaWhat I'm looking for
Customer-facing implementation and customer success professional with experience across ERP/CRM, SaaS, FinTech and payments. I have progressed from enterprise support and SAP security into implementation program management, enterprise onboarding, post-go-live customer success and stakeholder engagement.
I coordinate customers, product, engineering, security, compliance and operations through implementation, go-live, stabilization, adoption and ongoing account management. My experience includes API and payment integrations, technical account management, escalation management, QBRs, retention, SaaS operations and cross-functional program delivery across global enterprise accounts.
I am currently focused on independent customer-operations and software-product projects involving onboarding workflows, service automation, CRM webhooks and WhatsApp Business APIs. I am open to Implementation Manager, Senior Customer Success Manager and Technical Account Manager opportunities.
Experience
Work history, roles, and key accomplishments
SE
Current
Independent SaaS & Customer Ops Projects
Self-employed
May 2024 - Present (2 years 5 months)
Working on independent customer-operations and software-product projects focused on onboarding workflows, service automation and practical business applications. Built and tested workflow prototypes using CRM webhooks, WhatsApp Business APIs and automation tools. Provided input on customer onboarding, escalation structures and post-go-live operating workflows for SaaS-oriented use cases.
PS
Customer Engagement Director
PlatinumOne Business Services
Jun 2023 - Apr 2024 (10 months)
Directed enterprise customer engagement by analyzing engagement data, identifying performance gaps, and addressing stakeholder pain points. Partnered with senior business leaders to improve customer-facing processes and decision-maker engagement across multiple organizations.
AP
Managed enterprise ERP client portfolios across Europe and selected US accounts, maintaining account renewals above target thresholds. Executed implementation planning, Quarterly Business Reviews (QBRs), and risk-mitigation strategies across postdeployment lifecycles.
MA
Senior Customer Success Manager
MatchMove
Mar 2018 - Oct 2018 (7 months)
Managed digital payment and wallet implementations for enterprise customers, including SpiceJet. Coordinated across legal, compliance, operations, and engineering to resolve high-risk issues and recover customer confidence and commercial commitments.
CI
Team Lead
CitrusPay
Mar 2015 - Feb 2017 (1 year 11 months)
Led payment gateway implementations and customer onboarding programs for complex enterprise engagements. Scaled monthly business conversions from approximately 40–50 to more than 200 by coordinating business, legal, and technology stakeholders.
PS
Module Lead
Persistent Systems
Apr 2013 - Mar 2015 (1 year 11 months)
Supported enterprise analytics and security programs for global customers, including Bayer and Vodafone. Worked with MicroStrategy reporting and IBM Guardium environments to deliver security and analytics support.
Delivered enterprise SAP Basis and security support for global accounts including NEC and Danaher.
VC
Technical Support Engineer
V-Customer
Mar 2006 - Sep 2006 (6 months)
Provided enterprise networking support for North American business customers. Handled TCP/IP, routing, DHCP, and connectivity troubleshooting to resolve network issues.
Education
Degrees, certifications, and relevant coursework
Yashwantrao Chavan Maharashtra Open University
Master of Business Administration (MBA), Marketing
Earned an MBA with a focus on Marketing from YCMOU.
Shivaji University
Bachelor of Science (B.Sc.), Computer Science
Completed a B.Sc. in Computer Science from Shivaji University.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
25k-65k USD
Social media
Job categories
Interested in hiring Pravin?
You can contact Pravin and 90k+ other talented remote workers on Himalayas.
Message PravinGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
