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Pravin Nehete

@pravin_rsn

Enterprise Customer Success & Implementation leader improving retention, stabilizing accounts, and delivering complex ERP and FinTech implementations.

India

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What I'm looking for

I’m looking to lead enterprise customer success and implementations—stabilize at-risk accounts, drive retention and QBR outcomes, and partner with engineering, operations, and legal to deliver dependable post-go-live results across ERP and FinTech environments.

I’m an Enterprise Customer Success and Customer Operations leader with 17+ years of experience across FinTech, ERP, SaaS, and enterprise technology environments. I build momentum in high-stakes implementations, stabilizing at-risk accounts and aligning business and technology teams.

My career focus is solving difficult operational problems while protecting customer relationships through implementation, support, and post-go-live operations. I lead enterprise stakeholders across North America, Europe, and APAC, and I’m known for escalation management and driving successful outcomes.

I’ve led 200+ enterprise and SME customer implementations per month and maintained renewal performance above 80% across enterprise portfolios. I’ve also managed and influenced cross-functional teams of up to 37 members while working directly with founders, CXOs, legal, operations, engineering, and customer leadership teams.

Recently, as Customer Engagement Director at PlatinumOne Business Services (RAIN Group Partner), I analyzed enterprise sales and customer engagement data to identify performance gaps and supported executive engagement strategy initiatives. I’ve also advised on customer operations and product research while building AI-assisted software prototypes and digital product concepts.

Experience

Work history, roles, and key accomplishments

Customer Engagement Director

PlatinumOne Business Services

Jun 2023 - Apr 2024 (10 months)

Directed enterprise customer engagement by analyzing engagement data, identifying performance gaps, and addressing stakeholder pain points. Partnered with senior business leaders to improve customer-facing processes and decision-maker engagement across multiple organizations.

Enterprise Customer Success Customer Operations Technical Account Management QBRs Stakeholder Management Escalation Management Customer Retention Jira Confluence

Customer Success Manager

Aptean

Jun 2020 - Sep 2021 (1 year 3 months)

Managed enterprise ERP customer portfolios across Europe and select US accounts. Led implementation planning, QBRs, stakeholder engagement, and post-deployment customer success while supporting acquired product transitions.

ERP Implementation & Customer Success QBRs Stakeholder Management Customer Retention Technical Account Management Customer Engagement

Senior Customer Success Manager

MatchMove

Mar 2018 - Oct 2018 (7 months)

Managed digital payment and wallet implementations for enterprise customers, including SpiceJet. Coordinated across legal, compliance, operations, and engineering to resolve high-risk issues and recover customer confidence and commercial commitments.

Digital Payments Stakeholder Management Escalation Management Cross functional Leadership Customer Retention

Team Lead

CitrusPay

Mar 2015 - Feb 2017 (1 year 11 months)

Led payment gateway implementations and customer onboarding programs for complex enterprise engagements. Scaled monthly business conversions from approximately 40–50 to more than 200 by coordinating business, legal, and technology stakeholders.

Payment Gateways Customer Onboarding Cross functional Coordination & Customer Success Escalation Management Go Live Support

Module Lead

Persistent Systems

Apr 2013 - Mar 2015 (1 year 11 months)

Supported enterprise analytics and security programs for global customers, including Bayer and Vodafone. Worked with MicroStrategy reporting and IBM Guardium environments to deliver security and analytics support.

Enterprise Analytics Microstrategy IBM Guardium Global Customer Support Reporting & Analytics Technical Support

System Engineer

Zensar Technologies

Oct 2009 - Mar 2013 (3 years 5 months)

Delivered enterprise SAP and service operations support for customers including NEC and Danaher. Managed SAP Basis, SAP Security, and enterprise support operations for ongoing service delivery.

SAP BASIS SAP Security Customer Support Troubleshooting

Technical Support Engineer

V-Customer

Mar 2006 - Sep 2006 (6 months)

Provided enterprise networking support for North American business customers. Handled TCP/IP, routing, DHCP, and connectivity troubleshooting to resolve network issues.

TCP IP Routing DHCP Network Troubleshooting Connectivity Diagnostics Technical Support Enterprise Networking

Independent Customer Advisor

Independent

Advised SMEs on customer operations, implementation challenges, and business process improvements. Conducted market and operational research while developing AI-assisted software prototypes and digital product concepts.

Customer Operations Business Process Optimization Implementation Support Market Research Digital Product Ideation customer success strategy