At OpenGov, I work with enterprise customers to understand their business processes and requirements, and support SaaS implementation and configuration. I also help validate solutions, test changes, and resolve post-implementation issues.
At JPMorgan Chase & Co., I executed end-to-end Icertis CLM implementation for two internal Lines of Business. I worked with Product Owners on post-MVP configurations and coordinated production promotions with thorough testing.
As a Functional Consultant at Icertis Solution Pvt. Ltd., I configured and deployed Icertis systems and used SQL for database-level technical analysis. I supported the end-to-end Sourcing-ICI model for major German platinum customers and managed customer relationships across APAC, EMEA, and AMER, achieving CSAT above 99.5%.
I owned deliverables and support functions for premium strategic customers, contributing to upsell ARR exceeding $1 million. I also mentored colleagues through onboarding and knowledge transfer, and hold Icertis Contract Intelligence Administrator and Professional certifications.
