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Aman Agrawal

@amanagrawal1

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Strategic Implementation Consultant with expertise in API integrations and data analysis.

India

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What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I’m a strategic and results-driven Implementation Consultant with 4+ years of experience delivering impactful solutions across SaaS, CRM, and ERP platforms. I specialize in API integrations, production diagnostics, and cross-functional process optimization — consistently improving system performance and team efficiency.

I’ve led critical API integrations in space-constrained environments, enhanced CRM–POS connectivity, and reduced production issues by up to 40% through structured diagnostics. My efforts in documenting data relationships and mapping tech dependencies have accelerated change adoption and improved cross-team collaboration.

Trusted by leadership for delivering ‘internal-ready’ outputs, I’ve influenced process design, strategic planning, and change enablement initiatives. My focus on data-driven decision-making and automation has resulted in streamlined operations, faster time to delivery, and increased visibility across functions.

Experience

Work history, roles, and key accomplishments

Current

Product Specialist

Current

Loyalty Juggernaut Inc.

Nov 2024 - Present (8 months)

Managed space-critical API integrations and optimized CRM–POS connectivity, directly resolving 30%+ L2 production issues with structured diagnostics. Collaborated with space leadership to document data relationships and increase visibility of tech dependencies across deployments.

API Integration CRM Process Optimization Technical Documentation

Lead Business Analyst

Leadsquared

Apr 2024 - Oct 2024 (6 months)

Drove onboarding strategy for enterprise clients by leading intersecting workstreams in API integration, migration, and testing with 98% go-live success. Delivered Excel- and SQL-based automation to reduce manual review efforts by 40%, directly enhancing team productivity.

API Integration Data Migration SQL Excel Automation Project Management Onboarding Process Improvement Documentation Productivity

Senior Business Analyst

Leadsquared

Jun 2023 - Mar 2024 (9 months)

Proposed and executed changes in TMS and CRM workflows to reduce API latency by 40%, improving platform responsiveness. Partnered with QA, DevOps, and product teams to align user stories with system capabilities and business goals.

TMS Systems CRM Workflow Optimization DevOps User Stories

Executive Business Analyst

Leadsquared

Jan 2022 - May 2023 (1 year 4 months)

Diagnosed critical L2 issues using Sentry logs, system insights, and stakeholder feedback—shortening resolution windows and improving support operations. Designed Postman collections and trained cross-functional teams in interpreting API logs, increasing internal self-service capabilities.

Sentry Postman Support Operations

Business Analyst Intern

Cuemath

Mar 2021 - Sep 2021 (6 months)

Coordinated business intelligence activities by syncing CRM data with analytics platforms to support space segmentation and campaign targeting. Created documentation and QA test cases for backend feature rollouts, aiding engineering readiness.