Aman Agrawal

Managed space-critical API integrations and optimized CRM–POS connectivity, directly resolving 30%+ L2 production issues with structured diagnostics. Collaborated with space leadership to document data relationships and increase visibility of tech dependencies across deployments.

Drove onboarding strategy for enterprise clients by leading intersecting workstreams in API integration, migration, and testing with 98% go-live success. Delivered Excel- and SQL-based automation to reduce manual review efforts by 40%, directly enhancing team productivity.

Proposed and executed changes in TMS and CRM workflows to reduce API latency by 40%, improving platform responsiveness. Partnered with QA, DevOps, and product teams to align user stories with system capabilities and business goals.

Diagnosed critical L2 issues using Sentry logs, system insights, and stakeholder feedback—shortening resolution windows and improving support operations. Designed Postman collections and trained cross-functional teams in interpreting API logs, increasing internal self-service capabilities.

Coordinated business intelligence activities by syncing CRM data with analytics platforms to support space segmentation and campaign targeting. Created documentation and QA test cases for backend feature rollouts, aiding engineering readiness.

Grade: 7.2

Completed a Bachelor of Technology in Computer Science. Achieved a GPA of 7.2.