Narashiman Krishnamurthy

Owned solutioning end to end from pre-sales through go-live, keeping proposed designs aligned to client KPIs and broader business objectives. Led technical discovery and enterprise solution architecture for tier-1 accounts, mapping client workflows to agentic AI integration strategies.

Managed seven enterprise accounts across eight months, owning the full lifecycle from discovery to hyper-care. Led discovery directly with CFOs and CROs, gathered requirements, wrote epics and stories, and drafted Statements of Work.

Built the India Professional Services division from the ground up, hiring and onboarding four mid-level engineers and authoring delivery playbooks and runbooks. Owned capacity planning, resource allocation, project budgeting and a $500K annual delivery P&L.

Sustained 100% individual CSAT every year for eight years against a 96% team average. Identified a delivery gap and incubated a paid implementation service line inside a support function, structuring the first engagement with sales and shipping it end to end.

Managed deployments, L3 bug patches and all Sonata-deployed applications for the HP account. Built a Change Request Management system to replace manual Excel tracking, and a Leave Management application with an approval workflow for contractor leave.

Worked as a self-employed website developer.

Worked as a software engineer at MindGlow Software.

Worked as a process developer at ThoughtFocus Technologies.

Master of Computer Applications (MCA) from Indira Gandhi National Open University, completed in 2008.

Bachelor of Science in Electronics and Computers from Veerashaiva College, Gulbarga University, completed in 2004.