Varun Balasubramaniam

I am a dedicated Customer Success Manager with a strong background in SaaS, specializing in managing Enterprise and SMB accounts across diverse global markets. My experience has equipped me with the skills to drive customer retention, enhance product adoption, and foster revenue growth through data-driven insights and strategic engagement.

At Valutico, I successfully managed a portfolio of over 110 SMB clients, achieving a remarkable 100% client onboarding success rate and maintaining a 70% client retention rate. My proactive engagement strategies led to a significant increase in account health scores and drove substantial upsell revenue. I am passionate about leveraging analytics to optimize client experiences and ensure satisfaction, as evidenced by my NPS score of 8.5/10 across my accounts.

Previously, as a Customer Success Specialist at Perfios Software Solutions, I managed enterprise clients across Southeast Asia and the Middle East, achieving zero churn and enhancing client usage through effective data analytics. My commitment to client success is reflected in my ability to collaborate with cross-functional teams and develop actionable insights that drive business objectives.