Kaushiki Goel

I am a results-driven Customer Success Manager with three years of experience dedicated to enhancing client relationships and driving product adoption. My expertise lies in upselling, cross-functional collaboration, and delivering exceptional customer experiences that significantly boost retention and revenue. At CertifyOS, I managed a portfolio of high-value accounts, achieving a remarkable 95% customer retention rate by proactively addressing client needs and ensuring optimal product utilization.

In my role, I led onboarding and training sessions for new clients, resulting in a 30% reduction in time to value and increased customer satisfaction scores. I spearheaded upsell and cross-sell initiatives that resulted in a 35% increase in revenue from existing accounts through targeted customer engagement and personalized solution offerings. My analytical skills have enabled me to analyze customer feedback and usage data to identify trends, driving continuous improvement initiatives that enhance product features and service delivery.