Varena Mccloud

I am an empathetic and highly organized Remote Customer Service Specialist with over 8 years of experience delivering professional, high-volume support across various channels. My expertise lies in de-escalating difficult interactions and translating complex customer needs into clear action plans. I thrive in fast-paced environments while maintaining a calm, consultative demeanor, ensuring that every customer feels heard and valued.

In my recent role as Office Manager and Customer Support Coordinator at Viking Roofing & Construction Co., I served as the first point of contact for client inquiries, managing sensitive service documentation and coordinating with vendors and technicians to resolve issues efficiently. I take pride in my ability to track customer requests meticulously and maintain follow-up logs, which has contributed to a 98% satisfaction rate in my service delivery.

Throughout my career, I have been recognized for my professionalism and clarity under pressure, regularly praised by clients and leadership alike. I am ready to support customers with clarity, urgency, and care, ensuring that their needs are met with the highest standards of service.