Vardhini User

I am a dedicated and experienced customer-focused professional with over 5 years in hospitality and team leadership roles. My expertise lies in handling diverse customer interactions, resolving complaints, and delivering exceptional service. I pride myself on being highly adaptable, tech-savvy, and quick to learn new systems and workflows.

In my current role as Housekeeping Manager at Staycity Groups in London, I have successfully delivered exceptional customer service by ensuring smooth day-to-day operations across two properties. I prioritize guest satisfaction and handle customer complaints promptly and empathetically. My commitment to training team members on service excellence and communication standards has helped uphold a consistent and professional customer journey.

Throughout my career, I have taken full ownership of service-related challenges, proactively identifying and resolving issues to enhance customer satisfaction and loyalty. My previous roles as Housekeeping Supervisor at Staycity Groups and Clayton Hotels have further honed my skills in managing guest interactions and ensuring satisfaction with accommodation and service.