Claudio Cerciello

Ensured the security of the premises during night hours and assisted with general housekeeping and administrative tasks. Prepared and organized the hotel for the morning shift, providing exceptional customer service to ensure guest satisfaction.

Reduced customer issues by 23% through proactive outreach and effective problem-solving techniques. Provided remote assistance to end-users using desktop applications, chat features, emails, and phone, completing over 250 interactions per week with a 90% resolution rate.

Independently set up and managed a store at various events, handling front-store operations in busy environments. Demonstrated excellent customer service skills in a high-volume retail setting, processing accurate cash and credit transactions.

Provided professional, friendly, and engaging service to customers, meticulously following all housekeeping departmental standards. Promptly responded to guests' special requests and maintained an accurate inventory of necessary supplies.

Ensured correct pharmaceutical products were delivered and accurately booked into the system against purchase orders. Maintained meticulous records and adhered to strict procedural guidelines.

Organized thousands of parcels for delivery in a strict environment, involving heavy lifting and good manual handling skills. Understood warehouse product placement, enabling efficient picking and packing services.

Completed the NVQ Level 3 in Health and Social Care. This qualification provided a comprehensive understanding of care principles and practices.