Open to opportunities

Aleksandra Angelova

@aleksandraangelova

Message

Dynamic customer service representative with a passion for excellence.

United Kingdom

Message

What I'm looking for

I am looking for a role that emphasizes customer satisfaction and offers opportunities for professional growth.

I am a Business Management with Marketing student at the University of Law, London, with a proven track record in high-pressure customer-facing roles across banking, hospitality, and retail. My experience has equipped me with the skills to resolve customer concerns with empathy, manage teams effectively, and deliver seamless service both in-person and remotely.

Currently, I serve as an Assistant Manager at Costa Coffee, where I oversee day-to-day operations, mentor team members, and ensure high standards of service. My role at ProCredit Bank as a Customer Service Representative involved handling over 60 inbound calls daily, where I consistently maintained professionalism and data confidentiality while delivering timely resolutions. I am now seeking a customer-focused position that allows me to leverage my communication skills, adaptability, and drive for excellence.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

Costa Coffee

Jan 2022 - Present (3 years 4 months)

Oversaw day-to-day operations in a fast-paced environment, ensuring high standards of service and cleanliness. Mentored and trained team members to uphold brand values and customer satisfaction, while also managing inventory, cash handling, and health & safety audits.

Operations Management Team Leadership Customer Service Inventory Management

Receptionist

Hilton Hotels

Jan 2024 - Present (1 year 4 months)

Welcomed guests and coordinated check-in/check-out processes professionally, managing bookings and guest queries efficiently to contribute to a seamless front-desk operation. Provided local information and personalized recommendations, enhancing the overall guest experience.

Check Out Communication

Customer Service Representative

ProCredit Bank

Jan 2023 - Present (2 years 4 months)

Handled 60+ inbound calls daily, supporting customers with online banking, account access, and transactions, delivering timely resolutions while maintaining professionalism and data confidentiality. Logged customer interactions accurately in CRM software, supporting internal audits and team metrics, and maintained excellent service ratings.

Customer Service Inbound Online Banking Support CRM Software Confidentiality Problem Solving Technical Support Communication

Education

Degrees, certifications, and relevant coursework

University of Law - London

BA (Hons) Business Management with Marketing, Business Management with Marketing

Currently pursuing a Bachelor of Arts with Honours in Business Management with Marketing. The program focuses on developing a strong understanding of business principles combined with marketing strategies. This includes coursework in management, marketing, and related business disciplines.