Vania Caldwell

Performed quality audits and order processing, assisting team members with order-related questions and escalating requests between OE and Provisioning. Made recommendations for training needs and reinforced team successes through classes and documentation.

Responsible for training new hires and cross-training current employees on all products in BSDO Wholesale & Retail. Performed monthly quality audits for Wholesale & Retail National ordering, wrote processes, and made recommendations for training needs.

Coordinated order entry, provided provisioning support, and managed disputes from order entry to delivery and billing. Responded to Sales Team inquiries, gathered contractual pricing, and validated customer information for order completion. Partnered with various departments to resolve ordering issues and handled escalations for special requests.

Created GRIR & MRBR reports and loaded outcomes into Excel using various formulas. Researched Purchase Orders in SAP to determine invoice or goods receipt needs, composing emails to request completion of goods receipts. Contacted outside vendors for invoices and communicated with employees and vendors to resolve problem POs.

Verified Dish Network accounts, managed EMI files, and completed new installs and disconnects. Handled incoming calls, escalated issues, researched payments, and provided breakdowns of prorated charges on customer bills.

Serviced account holders' monthly accounts by entering confidential banking information for monthly drafting and accepting payments. Sent out statements and answered questions regarding account holders' bills, performing data entry.

Assisted customers with their needs and operated the cash register. Responsible for pricing and stocking merchandise, as well as building product displays.

Assisted customers with their needs and operated the cash register. Responsible for pricing and stocking merchandise, as well as building product displays.

Completed a course focused on project management, leadership, and communication skills. Gained knowledge in managing projects effectively and enhancing communication strategies.

Completed a Level 2/Intermediate course in Microsoft Excel, covering versions 2010, 2013, and 2016. Developed advanced skills in data manipulation and analysis using Excel.

Attended the University of Louisiana at Monroe.

Attended the University of Louisiana at Monroe.

Completed studies at Pat Goins School of Cosmetology.

Attended Northeast Louisiana University.

Attended Louisiana Tech University.