KeNasia Ware
@kenasiaware
I’m an Operations Analyst who resolves billing and order issues with precision.
United StatesWhat I'm looking for
I’m an operations professional with over three years of experience supporting high-volume order management, billing, and account resolution workflows. I investigate order discrepancies, analyze account data, and execute policy-based resolutions while maintaining accuracy in fast-paced environments.
In my current role, I manage case workflows involving order discrepancies, billing inquiries, refund requests, and fulfillment issues within internal systems (VCC Max, CCA). I investigate order and account issues to identify root causes, analyze transaction history and case documentation, and document recurring trends to support process improvement initiatives.
I also bring hands-on customer-facing and technical support experience—from retail operations and wireless account management to troubleshooting as a Technical Support Representative. I enjoy cross-functional collaboration, clear documentation, and data-driven decision-making that improves workflow optimization and operational efficiency.
Experience
Work history, roles, and key accomplishments
Managed high-volume case workflows for order discrepancies, billing inquiries, refund requests, and fulfillment issues using internal systems. Investigated order and account problems to identify root causes and apply policy-based, compliant resolutions while documenting findings for process improvement.
Supported store operations by maintaining inventory accuracy through stocking and merchandising and assisting with inventory replenishment. Resolved customer inquiries in line with store policies and helped maintain an organized, safe retail environment during high-volume periods.
Wireless Sales Specialist
Cricket Wireless Authorized Dealer
Jul 2021 - Mar 2022 (8 months)
Assessed customer needs and recommended wireless products, services, and account solutions while supporting account management tasks. Resolved customer concerns through effective problem-solving, maintained accurate account records, and balanced customer satisfaction with sales and operational requirements.
Provided technical support and troubleshooting for mobile devices and related services by investigating customer-reported issues and guiding users through resolution steps. Documented support interactions and case resolutions while maintaining compliance and security requirements for confidential customer account information.
Education
Degrees, certifications, and relevant coursework
University of Phoenix-Online Campus
Associate of Arts, Business Administration
2015 - 2019
Earned an Associate degree in Business Administration from the University of Phoenix online campus between 2015 and 2019.
Dougherty High School
High School Diploma
2015 - 2019
Completed high school and earned a High School Diploma from Dougherty High School between 2015 and 2019.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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