Open to opportunities

Vanessa Rojas

@vanessarojas1

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Bilingual healthcare administrative specialist specializing in patient access and scheduling.

United States

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What I'm looking for

I’m looking for a fast-paced clinic where I can lead patient access and scheduling, strengthen EMR workflows (Epic/Athena), ensure HIPAA-compliant insurance verification, and improve appointment utilization while delivering compassionate bilingual patient support.

I’m a bilingual healthcare administrative professional with 5+ years of experience in patient access, provider scheduling, front-desk coordination, insurance verification, and EMR workflow management in high-volume medical environments.

I’m proficient in Epic & Athena systems and focused on appointment optimization—from new patients and follow-ups to procedures, physicals, and same-day visits—while keeping workflows smooth for patients and clinicians.

I take compliance seriously, managing HIPAA compliance and patient intake operations, and I verify insurance eligibility, authorizations, and benefits to reduce claim denials and scheduling delays. I also generate scheduling productivity reports and identify operational improvements that enhance clinic efficiency and patient satisfaction.

Across roles at AdventHealth Medical Group and PCN—along with earlier reception experience in orthopedic and general practice settings—I’m recognized for delivering compassionate patient experiences, strong communication, and efficient healthcare administrative operations in fast-paced clinical settings.

Experience

Work history, roles, and key accomplishments

Scheduler Manager

AdventHealth PCN - Family Medicine at Lake Nona

Dec 2023 - Mar 2026 (2 years 3 months)

Managed complex provider scheduling operations and coordinated patient flow for a high-volume family medicine clinic using Epic. Verified insurance eligibility and authorizations, supported front-desk workflow guidance and training, and produced scheduling productivity reports to improve clinic efficiency.

Epic EMR Insurance Verification HIPAA compliance Front Desk Operations Reporting Bilingual Communication

Front Desk Receptionist

AdventHealth Medical Group - Family Medicine at Hunters Cree

Oct 2020 - Jan 2023 (2 years 3 months)

Handled patient check-in/check-out while maintaining provider scheduling workflows. Processed co-payments, verified insurance coverage, reconciled daily financial reports with high accuracy, and trained new staff on scheduling systems and EMR front-office procedures.

Patient Check In Insurance Verification Customer Service Bilingual Support HIPAA compliance

Front Desk Receptionist

First Baptist Church

Jan 2017 - May 2020 (3 years 4 months)

Coordinated patient registration, scheduling, chart preparation, and medical documentation support. Provided bilingual patient assistance and ensured HIPAA-compliant handling of sensitive medical information while supporting healthcare outreach and front-office operations.

Patient Registration Appointment Scheduling Chart Preparation Medical Documentation HIPAA compliance Bilingual Support Data Entry EMR Record Handling

Medical Receptionist

Lugo Hospital - Orthopedic Office

May 2015 - Dec 2016 (1 year 7 months)

Performed patient intake, appointment scheduling, insurance verification, and EMR documentation for an orthopedic office. Processed payments, balanced daily reports, and collaborated with clinical teams to support efficient practice operations.