Open to opportunities

Aniya King

@aniyaking

Patient-focused healthcare operations specialist with 5+ years supporting patients, providers, and health plan members remotely.

United States

Message

What I'm looking for

I’m looking for a remote, patient-centered healthcare role where I can support access and scheduling, coordinate care, ensure HIPAA-compliant documentation, and use healthcare analytics to solve complex member needs in a high-volume environment.

I’m a patient-focused healthcare operations specialist with 5+ years supporting patients, providers, and health plan members in a remote health care environment. I’m skilled in patient scheduling, care coordination, claims and insurance verification, HIPAA compliance, and medical documentation, with a proven ability to manage high-volume calls while staying compassionate and patient-centered.

In my roles across Precision Diagnostics, MedQuest Associates, and First Available Medical Staffing, I’ve maintained audit-ready documentation through detailed case notes in EMR, processed referral authorizations, validated insurance eligibility via payer portals, and helped prevent claim denials. I also educate members on program benefits, obtain consent, and use eligibility rules to match patients to the right care programs—reducing mismatched enrollments and improving access.

Experience

Work history, roles, and key accomplishments

Scheduling Representative

Precision Diagnostics

Dec 2023 - Apr 2026 (2 years 4 months)

Scheduled patient appointments across multiple specialties, managed high-volume inbound/outbound calls, and verified patient demographics, insurance, and medical records. Processed referral authorizations in the EHR while maintaining HIPAA-compliant documentation and resolving patient concerns.

Insurance Verification HIPAA compliance Medical Records Management Referral Authorizations Patient Advocacy Care Coordination Medical Terminology

Customer Service Representative

MedQuest Associates

Apr 2020 - Sep 2023 (3 years 5 months)

Assisted health plan members with coverage, billing, claims, and authorization inquiries while coordinating with insurance providers to resolve concerns. Recorded detailed case notes in the EMR, updated claim statuses for audit readiness, and validated eligibility via payer portals to prevent claim denials.

Insurance Verification Authorization HIPAA compliance Case Management Problem Solving

Enrollment Specialist

First Available Medical Staffing Inc.

Aug 2018 - Jan 2020 (1 year 5 months)

Conducted outreach to eligible members, scheduled intake appointments, and obtained consent by educating candidates on program benefits and enrollment requirements. Entered confidential records into the EMR with accurate coding and HIPAA-compliant documentation, and coordinated referral transfers to shorten patient appointment lead times.

Medical Terminology Patient Advocacy

Education

Degrees, certifications, and relevant coursework

ASA Academy at Chicago

High School Diploma, High School

2013 - 2017

Earned a High School Diploma from ASA Academy at Chicago from 2013 to 2017.

Medical Health Administration & Medical Coding Program

Medical Health Administration & Medical Coding Program, Medical Coding & Healthcare Administration

Activities and societies: Relevant coursework: Medical Terminology, Medical Coding Fundamentals, Healthcare Administration, HIPAA Compliance, Medical Records Management.

Completed a medical health administration and medical coding program from Aug to Dec 2016, covering topics such as medical terminology, coding fundamentals, HIPAA compliance, and medical records management.