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Malakai LaRay

@malakailaray

Healthcare administrative professional focused on accurate medical billing, EPIC EHR workflows, and HIPAA-compliant patient access.

United States
Message

What I'm looking for

I’m seeking a full-time healthcare administrative or patient access role where I can handle scheduling, eligibility verification, and HIPAA-compliant records while supporting accurate billing workflows and improving patient service in a fast-paced environment.

I’m a healthcare administrative professional trained in medical billing, electronic health record systems (EPIC), and insurance processing. I’m certified in EHR clinical activities and HIPAA compliance, and I focus on patient-ready workflows that protect confidentiality and reduce errors.

In roles supporting high-volume client and customer needs, I handled eligibility verification, patient-style check-in, scheduling, registration, and intake while maintaining accurate and confidential records. I also supported claims preparation and medical documentation practices, along with accounts receivable and payment posting.

I’m currently building toward stronger healthcare billing and coding performance through my coursework and certifications in medical billing and coding. I’m seeking a full-time healthcare administrative or patient access role where I can combine front-desk operational experience with reliable billing/records execution.

Experience

Work history, roles, and key accomplishments

San Jose City College logoSC
Current

Federal Work-Study Assistant

San Jose City College

Sep 2025 - Present (9 months)

Performed high-volume client check-in and eligibility verification while maintaining accurate, confidential records. Delivered clear support in a fast-paced, service-oriented environment.

HM

Customer Care Representative

Herbage Magazine

Jul 2023 - Jan 2025 (1 year 6 months)

Handled high-volume calls to manage scheduling needs and customer inquiries. Maintained organized databases and supported operational workflows.

Education

Degrees, certifications, and relevant coursework

San Jose City College logoSC

San Jose City College

Certificate of Completion – Medical Billing & Coding, Medical Billing & Coding

2025 - 2026

Completed a Certificate of Completion in Medical Billing & Coding at San Jose City College from 2025 to 2026.

OU

Oklahoma State University

A.A.S. in Therapeutic Massage, Therapeutic Massage

Earned an A.A.S. in Therapeutic Massage from Oklahoma State University in February 2024.

Pima Community College logoPC

Pima Community College

Attended Pima Community College in Tucson, AZ, with a listed date of May 2017 (program details not provided).

Tech stack

Software and tools used professionally

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