Open to opportunities

Je'nique Hayden

@jeniquehayden

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Medical scheduler and front-desk professional focused on coordinated, HIPAA-safe patient care.

United States

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What I'm looking for

I’m looking for a patient-focused team where I can manage scheduling and front-office workflows, verify insurance, and maintain records in EMR with HIPAA compliance—while growing my healthcare coordination skills.

I’m a Medical Scheduler and front-desk professional who coordinates patient workflows with accuracy and urgency. At WellStar Kennestone Hospital (OP Infusion Clinic), I scheduled medical imaging appointments, verified insurance and patient information, applied diagnosis-code and pre-authorization knowledge, and managed high call volume while delivering excellent customer service.

Alongside scheduling, I strengthen patient experiences through organized registration, record management, and clear communication. I’ve supported front-office operations in fast-paced clinical settings (including appointment scheduling, check-in, medical billing/insurance claims, and HIPAA-aware EMR-EHR documentation), contributed compassionate non-medical support as a hospice volunteer, and built teamwork and adaptability through guest-service work. I’m currently earning my Bachelor of Arts in Psychology (FIU) and previously completed a Certified Nursing Assistant Program and AHA Basic Life Support.

Experience

Work history, roles, and key accomplishments

Scheduler – OP Infusion Clinic

WellStar Kennestone Hospital

May 2025 - Jun 2026 (1 year 1 month)

Scheduled medical imaging appointments for the OP infusion clinic and verified insurance and patient information. Applied diagnosis-code and pre-authorization knowledge while managing high call volume and delivering customer service.

Appointment Scheduling Patient Registration Insurance Verification Scheduling Imaging Diagnosis Coding Pre Authorization Customer Service Record Management

Student Office Assistant

FIU Global Department

Aug 2024 - Apr 2025 (8 months)

Coordinated travel arrangements and managed administrative tasks, including maintaining records and tracking expense reports. Provided front-desk support by managing phone calls, emails, and in-person inquiries.

Administrative Support Travel Coordination Record Management Expense Reporting Front Desk Support Phone Support Email Support

Cast Member (Disney College Program)

The Walt Disney Company

Jan 2024 - May 2024 (4 months)

Provided guest service with professionalism and efficiency. Demonstrated adaptability, teamwork, and multitasking through daily guest interactions.

Guest Service Customer Service Interpersonal Communication Teamwork Multitasking

Front Desk Assistant/ Receptionist

Cloverleaf Chiropractic

Aug 2022 - Dec 2023 (1 year 4 months)

Greeted and checked in patients in a fast-paced clinical setting while ensuring high-quality customer service and front office support. Scheduled appointments and handled medical billing and insurance claims.

Front Desk Operations Patient Check In Patient Registration Appointment Scheduling Medical Billing Insurance Claims Customer Service Record Management

Volunteer

Vitas Hospice Healthcare

Jan 2021 - Jul 2021 (6 months)

Provided compassionate, non-medical support to terminally ill patients and their families. Communicated patient needs and observations to the hospice care team and offered emotional support and companionship during regular visits.

Compassionate Support Patient Advocacy Emotional Support Companionship