Open to opportunities

Maribel Rodriguez

@maribelrodriguez

Patient Access Representative and healthcare customer service expert focused on accurate EHR registration and compassionate patient support.

United States

Message

What I'm looking for

I’m looking for a patient-centered healthcare role where I can use my EHR and scheduling expertise, follow HIPAA precisely, and grow in medical billing/coding—while supporting equitable care and strong performance standards.

I’m a Patient Access Representative and healthcare customer service Subject Matter Expert with 10 years of experience supporting patients through complex workflows. I’m known for navigating systems quickly, handling incoming contact channels professionally, and staying calm while delivering reliable, patient-first service.

In my current role, I register new patients in the EHR system, manage telephone calls, online requests, and faxes, and schedule, cancel, and reschedule appointments—especially for reproductive healthcare services. I also input and update insurance information, provide pre-visit instructions, transfer calls to nurse advice staff when needed, and use EHR systems to guide the patient’s care.

I follow strict HIPAA and billing protocols, including CPT, ICD-10, and HCPCS coding practices. I’ve also completed training in real-time eligibility (RTE) and support medical billing and coding activities by escalating more complex questions while maintaining accuracy and accountability.

Before this, I worked as a Bilingual Scheduling Coordinator, Medical Records/Dispatcher Coordinator, Customer Service/Claims Representative, and Authorization Specialist, building strong experience in insurance verification, appointment scheduling across services, and de-escalation. I also support training, mentoring, and quality assurance—centered on health equity and improving the patient experience.

Experience

Work history, roles, and key accomplishments

Current

Patient Access Representative

Current

Clinical Heath Network

Feb 2024 - Present (2 years 5 months)

Remote customer service subject matter expert providing patient access support, including EHR registration, appointment scheduling/rescheduling, insurance updates, and HIPAA-compliant communication. Managed patient contact workflows and handled real-time eligibility and STI results notifications per strict protocols.

Customer Service Patient Registration EHR Appointment Scheduling Appointment Rescheduling Insurance Verification HIPAA compliance Web Requests Real Time Eligibility (RTE)Medical Billing Support Medical Coding Test Result Communication CPT ICD 10 HCPCS Quality Assurance Training Mentoring

Current

Bilingual Scheduling Coordinator

Current

Tampa Family Health Center

May 2023 - Present (3 years 2 months)

Handled inbound calls and performed patient access tasks including registering new patients, scheduling and rescheduling appointments, verifying insurance, and updating information in the electronic health record. Confirmed appointments/recalls and verified referrals/authorizations, including medication refill request coordination.

Inbound Calls Customer Service Patient Registration Appointment Scheduling Appointment Rescheduling Insurance Verification Electronic Health Records Epic HIPAA compliance Referral Authorizations Confirming Appointments

Dispatcher Coordinator

Ideas Construction Group

Jul 2022 - Dec 2022 (5 months)

Coordinated dispatch activities by scheduling loads based on priority and available equipment, monitoring a dispatch board, and adjusting call priorities. Communicated delivery schedule changes to customers and recorded service call results for report summaries.

Dispatch Coordination Load Scheduling Dispatch Board Monitoring Call Reporting Leadership

Subject Matter Expert

TaskUs

May 2021 - Apr 2022 (11 months)

Served as a subject matter expert handling customer complaints by providing solutions and documenting interactions according to standard operating procedures. Supported team improvement through one-on-one coaching, KPI identification, and training activities.

Conflict Resolution Active Listening Coaching KPI Tracking Training Customer Relations

Medical Scheduling Claims Representative

ICD-10 Total Home Protection

Jul 2020 - Apr 2022 (1 year 9 months)

Provided frontline customer support through incoming calls and emails, resolving service and billing issues and coordinating work-orders to technicians. Remained calm under pressure, de-escalated conflicts, and mentored new employees on procedures and policies.

Incoming Mail Conflict Resolution De escalation Work Orders Mentoring

Authorization Specialist

Vital Imaging Center

Jan 2018 - Mar 2020 (2 years 2 months)

Entered client information into databases and supported cross-cultural interactions while maintaining respect and patience. Verified insurance coverage and scheduled imaging appointments (MRI, CT scan, mammograms, sleep study) while communicating with multiple insurance types.