Open to opportunities

Shareaka Booker

@shareakabooker

Detail-oriented Patient Access Specialist with 10+ years in healthcare administration, insurance verification, and patient support.

United States

Message

What I'm looking for

I’m looking for a healthcare role where I can own patient access—insurance verification, eligibility checks, scheduling, and HIPAA-compliant documentation—while using my administrative and billing experience to support teams in both remote and onsite workflows.

I’m a Detail-oriented Patient Access Specialist and Administrative Professional with 10+ years of experience delivering excellent patient and client support in fast-paced environments. I perform insurance verification and patient eligibility checks, manage high-volume inbound and outbound calls, complete accurate data entry, and maintain HIPAA compliance.

I’ve led business office operations, including appointment scheduling, office administration, and records management, while supporting remote workflows and improving organization efficiency. I also manage Medicaid and insurance billing, verification and claims follow-up, and use tools like Electronic Health Records (EHR), PointClickCare, and Medicaid portals.

Experience

Work history, roles, and key accomplishments

Current

Patient Access Specialist

Current

Cencora

Jan 2025 - Present (1 year 5 months)

Perform insurance verification and patient eligibility checks while managing inbound and outbound calls. Complete accurate data entry and maintain required patient privacy practices.

Insurance Verification Patient Eligibility Patient Access Data Entry Healthcare Administration Patient Privacy Practices

Business Office Manager

Whyte Lite Solutions

Jun 2014 - Jan 2025 (10 years 7 months)

Managed appointment scheduling and administrative operations, maintaining client records and supporting remote workflows. Improved organization efficiency through consistent administrative processes.

Appointment Scheduling Administrative Operations Data Management Office Administration Customer Service

Assistant Business Manager

Life Care Centers of America

Feb 2022 - Jan 2024 (1 year 11 months)

Managed Medicaid and insurance billing, handling verification and claims follow-up. Used PointClickCare and Medicaid portals to support billing workflows and team operations.

Insurance Billing Claims Follow Up Verification PointClickCare Medicaid Portals Team Supervision Administrative Support

Front Desk Receptionist / Accounts Payable

Palm Garden Healthcare

Apr 2020 - Feb 2022 (1 year 10 months)

Managed front desk operations and phone systems, delivering patient service and coordinating daily administrative needs. Processed accounts payable and maintained organized filing systems.

Front Desk Operations Accounts Payable Administrative Support Data Entry Customer Communications

Receptionist

New Beginnings High School

Jul 2019 - Mar 2020 (8 months)

Handled front office communications by greeting visitors and managing follow-up calls. Provided enrollment support through accurate administrative coordination.

Front Desk Reception Enrollment Customer Service

Receptionist / Office Assistant

Winter Haven Health & Rehabilitation Center

Mar 2017 - May 2019 (2 years 2 months)

Maintained records, routed calls, and completed data entry using Excel and Google Docs. Supported day-to-day office administration to keep front office operations running smoothly.

Records Management Routing Data Entry Excel Google Docs Office Administration Customer Communications

Guest Service Representative

Merlin Entertainments

Mar 2014 - Jan 2017 (2 years 10 months)

Provided guest support, handled transactions, and resolved customer concerns in a fast-paced environment. Delivered professional, friendly service to improve guest experiences.

Guest Service Customer Support Transaction Processing Communication Customer Satisfaction Conflict Resolution Team Support

Customer Service Representative

Sykes

Feb 2012 - Jul 2014 (2 years 5 months)

Handled high-volume inbound calls and resolved customer issues with professionalism and empathy. Maintained a focus on accurate communication and effective problem solving in call center operations.

Customer Service Call Center Operations Empathy Problem Solving Customer Support