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Vanessa Gualtieri

@vanessagualtieri

Customer Experience & Operations Specialist with 3+ years in e-commerce, now transitioning into travel tech and digital hospitality.

Italy

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What I'm looking for

I’m looking for a remote role in Customer Experience or Operations within an international, digital-first company. I’m particularly interested in travel and hospitality tech, online platforms and roles in Customer, Booking or Partner Operations. I value collaborative teams, autonomy and opportunities to solve problems, take ownership and grow professionally.

I’m a Customer Experience & Operations Specialist with 3+ years of experience in e-commerce and digital operations.

In my most recent role at Mandarina Duck, I managed day-to-day e-commerce operations, coordinating workflows across suppliers, Logistics, Customer Care, Merchandising and Marketing. My experience includes order management, product catalogue and pricing, post-sales processes, CRM activities and operational problem-solving, with a strong focus on delivering a smooth customer experience.

Earlier in my career, I worked across retail, creative production and digital marketing, developing a versatile background that combines customer-facing experience, supplier coordination and hands-on knowledge of digital platforms.

I’m now looking to bring this experience into the travel and hospitality tech industry, a field that strongly matches my interest in digital services and customer experience. I’m particularly interested in Customer Operations, Booking Operations, Partner Operations and other roles where I can combine organization, problem-solving and cross-functional coordination in an international environment.

I’m curious, adaptable and comfortable working across teams, and I’m especially interested in companies using technology to make travel and hospitality simpler and more seamless.

Experience

Work history, roles, and key accomplishments

E-commerce Specialist

Mandarina Duck

Sep 2022 - Dec 2025 (3 years 3 months)

As an E-commerce Specialist, I managed daily operations and cross-functional workflows, including orders and the Shopify product catalogue. I coordinated seasonal launches across Marketing, Merchandising, Logistics and external partners, managed CRM communications via Klaviyo, and worked with suppliers, Logistics and Customer Care to resolve operational and post-sales issues.

Shopify Excel Supply Chain Communication Skills Teamwork Content Marketing Logistics Canva Klaviyo Customer Service Ecommerce Catalog Management Organizational Skills

Assistant Content & Producer

Cisalfa Sport

Nov 2021 - Apr 2022 (5 months)

As an Assistant Content & Creative Producer, I coordinated photo and video shoots for e-commerce and marketing campaigns, managing timelines, suppliers, product logistics and on-set activities. I also supported location and talent scouting and post-production workflows, ensuring projects met campaign deadlines.

Sales Assistant

Calvin Klein

Dec 2018 - Jan 2020 (1 year 1 month)

As a Sales Assistant, I provided personalized customer service while supporting daily store operations, including sales, stock management and cashier activities. As a Key Holder, I also managed store opening and closing procedures.

Sales Customer Service

Education

Degrees, certifications, and relevant coursework

Digital Coach

Digital Marketing Specialist , Digital Marketing

2020 - 2021

Grade: 92/100

Activities and societies: - Digital Strategy & Web Marketing - E-commerce Strategy & Management - SEO & SEM - Web Analytics - Email Marketing & CRM - UX & User Experience - WordPress & Website Management - Inbound Marketing & Lead Generation - Social Media Marketing & Advertising - Digital Content & Storytelling

Digital Marketing Specialist
Comprehensive hands-on training in Digital Marketing, E-commerce and Digital Strategy, combining theoretical learning with practical projects and team-based internships.

Bologna University

Bachelor of , Fashion Culture and Techniques

2014 - 2017

Grade: 102/110

Activities and societies: Key subjects: History of Fashion and Costume, Sociology, Fashion Journalism, Fashion English, Photography, Economics, History of Cinema and Visual Culture.

Interdisciplinary program combining fashion studies, communication and humanities, with a focus on the cultural, historical and contemporary dynamics of the fashion industry.
The program provided a broad understanding of the fashion system alongside skills in communication, visual culture and contemporary media.