Open to opportunities

Vanessa Bailey

@vanessabailey

Message

Customer-focused client support specialist skilled in high-volume call center service.

Jamaica

Message

What I'm looking for

I seek a customer-facing role in a supportive team where I can apply call center experience, grow technical support skills, and deliver outstanding customer outcomes.

I am a dedicated client support specialist with hands-on experience in high-volume call center environments, delivering empathetic and effective customer service.

I handled 60+ inbound calls daily, resolved account and billing issues, and provided step-by-step troubleshooting that improved first-call resolution rates.

I consistently follow company scripts and procedures to ensure professional, consistent support, and I de-escalate frustrated customers using patience and empathy.

I am a fast learner and reliable team player with strong communication, time-management, and multitasking skills, committed to exceeding performance expectations.

Experience

Work history, roles, and key accomplishments

Client Support Specialist

Call Center

Jan 2022 - Dec 2023 (1 year 11 months)

Handled 60+ inbound calls daily resolving account, billing, and product issues, improving first-call resolution through step-by-step troubleshooting and de-escalation techniques.

Customer Service Troubleshooting Conflict Resolution Time Management Microsoft Office Google Workspace