Ellessia Harrisingh
@ellessiaharrisingh
Customer support specialist delivering high CSAT and efficient resolutions.
JamaicaWhat I'm looking for
I am a results-driven customer support professional with nearly three years of experience in high-volume, remote service environments focused on conflict de-escalation, technical troubleshooting, and maintaining strong CSAT scores.
Across roles at HGS, Influx, and IBEX Global Jamaica, I routinely handled 40–60+ daily interactions, achieved high first-contact resolution rates, reduced average handle time through optimized workflows, and contributed to measurable retention improvements.
I combine CRM proficiency (Salesforce, Zendesk), strong documentation accuracy, and collaborative problem-solving to drive operational excellence and lasting customer loyalty in growth-oriented support teams.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Hinduja Global Solutions
Nov 2023 - Mar 2024 (4 months)
Resolved 50+ unique customer inquiries daily, maintained a 90% satisfaction rating, reduced AHT by 12%, and drove a 10% increase in customer retention through proactive follow-ups.
Customer Service Representative
Influx
Oct 2022 - Jan 2023 (3 months)
Maintained a 92% CSAT while supporting 40+ customers daily, achieved 88% first-contact resolution, and improved response time by 18% through optimized support scripts.
Customer Service Representative
IBEX Global Jamaica
Oct 2019 - Mar 2021 (1 year 5 months)
Handled 60+ daily calls with 100% compliance to privacy protocols, onboarded 200+ customers, and reduced customer downtime by 20% via rapid remote troubleshooting.
Education
Degrees, certifications, and relevant coursework
Bustamante High School
CSEC (CXC), General Secondary Education
2016 - 2018
Activities and societies: Academic Excellence: Top CAPE Student; Honor Roll
Completed CSEC (CXC) certifications and achieved academic honors while attending Bustamante High School.
Vere Technical High School
CSEC (CXC), Technical/Secondary Education
Activities and societies: Honor Roll
Completed CSEC (CXC) certifications and participated in academic programs at Vere Technical High School.
CAPE (Caribbean Advanced Proficiency Examination) Units
CAPE Units, Biology; Environmental Science; Communication Studies
Activities and societies: Top CAPE Student
Completed CAPE Unit 1 and Unit 2 coursework in Biology, Environmental Science, and Communication Studies.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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