Open to opportunities

Vanaparthi Girish kumar

@vanaparthigirishkuma

Message

I resolve customer issues across voice and chat while mentoring support teams.

India

Message

At Tech Mahindra, I deliver chat-based customer support, resolving account, product, billing, order, and technical inquiries within defined SLAs.

Previously at [24]7.ai, I maintained over 90% customer satisfaction through voice support and chat while troubleshooting issues and driving first-contact resolution. I also served as an interim SME and trainer, guiding new agents on process knowledge, sales techniques, communication, and customer handling.

I've supported a new site launch in Shillong by coordinating onboarding, timelines, and stakeholder communication, and received the Most Debutant Performer award in 2025 for my performance.

Experience

Work history, roles, and key accomplishments

Current

Senior Associate Customer Support

Current

Tech Mahindra

May 2026 - Present (3 months)

Delivered high-quality customer support through chat channels, resolving inquiries related to accounts, products, billing, orders, and technical issues. Investigated customer concerns and provided accurate solutions within service level agreements.

Customer Support Issue Resolution SLA Management Chat Technical Troubleshooting

Digital Interaction Executive

24/7.ai

May 2024 - Apr 2026 (1 year 11 months)

Served as Interim Subject Matter Expert and Trainer, guiding new agents on process knowledge and customer handling. Coordinated operational setup for a new site launch and handled voice support with over 90% customer satisfaction.

Customer Support Voice support Training Customer Satisfaction Team Leadership

Outbound Agent

Innovative Retail Concepts

Apr 2022 - Jan 2023 (9 months)

Handled over 50 outbound calls daily, assisting customers with product and service information. Resolved customer complaints efficiently and maintained accurate records using case management systems.

Outbound Calling Customer Service Complaint Resolution Case Management