Open to opportunities

sagar User

@sagaruser12

Message

I resolve Amazon customer issues across chat and voice support while guiding support teams.

India

Message

What I'm looking for

I'm looking for a customer support role where I can resolve complex customer issues, handle escalations, guide teammates, and continue growing in support operations and team leadership.

At Tech Mahindra, I supported Amazon customers through chat and voice, resolving order, shipment, payment, account, refund, replacement, and delivery concerns.

I was promoted to Subject Matter Expert, where I provide real-time guidance, troubleshooting assistance, and process support for complex customer cases.

I also handle escalations, mentor team members, and use internal tools and knowledge bases to deliver accurate, timely resolutions.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Tech Mahindra

Apr 2023 - Jul 2026 (3 years 3 months)

Delivered chat and voice support to Amazon customers, resolving order, shipment, payment, and account-related issues. Promoted to Subject Matter Expert (SME), providing real-time guidance and process support to team members.